Josimarhe Bel
Learning Coordinator
Miami,FL
Summary
Highly motivated, self-starter with extensive knowledge in face to face consumer roles, seeking a full-time position that offers professional challenges where excellent communication skills and the safety of guests are an absolute necessity. I have a background in the military, as well as customer service where safety, following procedures, and meeting the customer's needs and expectations are paramount.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Learning Coordinator
Amazon
Miami, FL
11.2019 - Current
- Mentored over 150 New Hires, providing training in customer service, safety techniques and sanitary standards
- Oversee maintenance of all employees' safety and security by utilizing Amazon's required work ethics
- Designed, implemented and managed successful training programs to meet department needs.
- Designed course materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with administrators to determine course objectives.
- Developed workforce training programs to improve organizational efficiency.
Front Desk Receptionist
Marriot Hotel
Miami, FL
01.2020 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided outstanding service and attention to all guests while serving international customers, tourists, and business travelers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sales Associate
Zara
Miami, FL
06.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise and engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL06.2017
Skills
- Excellent Customer service skills
- Adaptable and Flexible
- Leadership
- Safety equipment operation
- Emergency response
- Problem solving
- CPR Certified
- Verbal and Written Communication
- Guest Satisfaction
- Teamwork
- Interpersonal skills
- Friendly and positive
- Ability to work under pressure
Languages
French
Native or Bilingual
Hebrew
Elementary
Spanish
Professional Working
English
Native or Bilingual
Creole
Native or Bilingual
Certification
- Certified CPR/AED, Red Cross - 2021
Timeline
Front Desk Receptionist
Marriot Hotel
01.2020 - 03.2020
Learning Coordinator
Amazon
11.2019 - Current
Sales Associate
Zara
06.2017 - 03.2020
Associate of Arts - Biology
Broward College
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