JOSE GARCIA
North Hollywood,CA
Summary
I am a dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to hand customer needs. I am considered hardworking, reliable, team oriented, and efficiently complete any assignment given to me. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Environmental Services Manager
Kaiser Permanente
07.2001 - Current
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Operated incinerators and trash compactors to dispose of garbage
- Reviewed employee performance and devised improvement plan to achieve goals
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Stocked room attendant carts with supplies to keep carts organized and clean
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Reduced process gaps by managing inventory control to meet client demands
- Scheduled housekeepers to maintain efficient staff levels during peak periods and holidays
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
- Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Commanded controls over expenses and inventory for optimal budget tracking
- Collaborated with front desk staff and respond promptly to guest requests and promote positive experience
- Supervised employees and developed training programs to ensure maximum performance
- Diminished financial discrepancies by managing payroll and bookkeeping processes
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- I have trained to prepare employees to ensure specific instructions up to JCHO standards which include operating rooms, labor rooms, SPD areas, and throughout the medical center.
- Managed 146 employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Evaluated employee performance and conveyed constructive feedback to improve skills
Environmental Services Supervisor
Queen Of Angels Medical Center/ Hollywood Presbita
02.1994 - 06.1999
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- In charge of daily schedules of th employees in housekeeping
- Meet day to day requirements and needs of our clients and patient needs
- Conduct daily inspections regarding quality improvement
- Oversee the linen department where I would check to make sure we had enough stocked linen to be distributed throughout the hospital and clinic areas
- In charge of monthly inventory needed for a daily basis examples being cleaning supplies, linens, equipment upkeep, and floor care necessities.
Environmental Services Supervisor
Hollywood Presbyterian Medical Center/ Queen of Angels Hospital
02.1994 - 06.1999
- In charge of the daily schedules of employees in housekeeping
- Meet day-to-day requirements and needs of our clients and patients needs
- Conduct daily inspections regarding quality improvement
- Oversee the linen department where I would check to make sure we have enough stocked linen to be distributed throughout the hospital and clinic areas
- In charge of monthly inventory needed for a daily basis examples being cleaning supplies, linens, equipment upkeep, and floor care necessities
- Establish training to employees regarding tasks that would be required of them so that the medical center upholds the standards of the hospital and cleanliness
- Hold team meetings/daily huddles with employees
Education
High School Diploma -
Belmont Community Adult School
Los Angeles, CA06.1980
Skills
- Room Occupancy Maintenance
- Creative Thinking
- Bilingual in Spanish
- Employee Observations
- Courteous and Respectful
- Employee Relations Management
- Project Requirements
- Scheduling and Coordinating
- Multitasking and Organization
- Verbal and Written Communication
- Multitasking
- Familiarity with EPIC/ HealthConnect/ Mainframe applications
- Leadership and Supervision
- Microsoft Word
- Vendor Communication and Negotiation
- Performance Improvement
Accomplishments
- Consistently maintained high customer satisfaction ratings
- Considered to be one of the cleanest hospitals in Southern California per JCHO inspectors
- Certifications
- Certified 4 stars at Kaiser Permanente Hospital in 2018
- Excellent EVS UBT members certified 4 score ratings
- Supervised team of 146 staff members.
Timeline
Environmental Services Manager
Kaiser Permanente
07.2001 - Current
Environmental Services Supervisor
Queen Of Angels Medical Center/ Hollywood Presbita
02.1994 - 06.1999
Environmental Services Supervisor
Hollywood Presbyterian Medical Center/ Queen of Angels Hospital
02.1994 - 06.1999
High School Diploma -
Belmont Community Adult School
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