Jordan Esperiquette
Manager of Clients
Independence,OR
Summary
Dedicated technology-inclined professional with a proven track record spanning education, logistics, and retail sectors. Consistently ranked among the top 3 salespeople out of 30+. Recognized for securing nearly 1,000 new clients in a single school year. Skills in handling requests, incidents, and problems via CRM software, coupled with technical coursework, CompTIA A+ certification, and ongoing pursuit of additional certifications underscore my dedication to expanding my technical prowess.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Manager of Clients (Remote)
Potential Tutoring
06.2022 - Current
- Meeting or exceeding sales targets and contributing to team goals. Consistently rank as top 3 salespersons out of 30+, achieving this for 12 consecutive months
- Achieved 2nd highest number of sales in company for this school year at almost 1,000 sales
- Tied company record for number of sales in single day (10)
- Ability to understand and explain technical information in a simple manner, while maintaining exceptional customer service
- Adept at balancing shifting priorities and time management
- Assist clients nationwide with obtaining tutoring services via inbound and outbound calls
- Utilize custom CRM system to contact and communicate with potential and existing clients through email, text and phone
- Assist with recruiting and training new sales staff, developing new employees and on-going performance assessment of current
employees - Sustaining a regimen of ongoing learning in order to inform clients with comprehensive insights into our offerings
- Manage request, incidents, & problems submitted using ticketing system
- Provide Tier 1 client support and technical issue resolution via email and phone for online clients
- Update and maintain customer database while ensuring data integrity and confidentiality
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
Owner/Founder
JRO Auto Transport
02.2016 - 05.2022
- Labor/Material/Profit costing for jobs
- Generated nearly $200,000 in revenue 2nd year in business. Up from$146,000 the year prior
- Recruit, interview, and train new hires
- Communicate with high level management at companies such as Hertz, Enterprise, and Avis
- Utilize financial analysis and reporting softwareInspect truck for defects to ensure safe operation before, during, and after trips
- Inspect truck for defects to ensure safe operation before, during, and after trips
- Coordinate and managed hundreds of jobs from start to finish
- Build good customer relations
- Operate 10 car hauler semi-truck (80ftlong, 80,000lbs loaded) and maintain exceptional driving record
- Stay up to date on all DOT requirements
- Managed day-to-day business operations
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales,returns and transaction reports
- Assessed damaged materials and notified maintenance personnel of needed repairs
- Performed statistical analyses to gather data for operational and forecast team needs
Assistant Manager
Vitamin World
01.2015 - 12.2015
- Assist with hiring process
- Answer phone calls and assist customers as needed
- Direct sales floor activities
- Establish sales goals, and consistently maximize sales and profits
- Stay up to date on new and upcoming products
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales and drive profits by almost 10% in 1 year
- Reviewed sales and gross profit report to assess company efficiency
Education
Some College Coursework Completed - Cyber Security And Networking
Klamath Community College
Klamath Falls, OR06.2022
High School Diploma -
Cottage Grove High School
Cottage Grove, OR06.2007
Skills
- Remote Conferencing and Communication
- Job Applicant Interviews
- Job Description Development
- Client Relationship Management
- System Performance Assessments
- Data Security
- Workday ATS
- VMware
- Windows/Linux command line
- Microsoft Office
- Hardware and Software Configuration
- Typing 50 wpm
Certification
- CompTIA A+
- Actively pursuing CompTIA Network+ certification
Timeline
Manager of Clients (Remote)
Potential Tutoring
06.2022 - Current
Owner/Founder
JRO Auto Transport
02.2016 - 05.2022
Assistant Manager
Vitamin World
01.2015 - 12.2015
Some College Coursework Completed - Cyber Security And Networking
Klamath Community College
High School Diploma -
Cottage Grove High School
Similar Profiles
Lyneice Dobbins-EwaldLyneice Dobbins-Ewald
Curriculum Developer & Teacher at Grade Potential TutoringCurriculum Developer & Teacher at Grade Potential Tutoring
Annaleigh BowenAnnaleigh Bowen
Business Owner at Peak Potential TutoringBusiness Owner at Peak Potential Tutoring
JORDAN BLADESJORDAN BLADES
English and Math Tutor (In-Home) at Grade Potential TutoringEnglish and Math Tutor (In-Home) at Grade Potential Tutoring
Mackenzie StrainMackenzie Strain
Registered Nurse at Care Center of HonoluluRegistered Nurse at Care Center of Honolulu
Cinthia Rivera AguirreCinthia Rivera Aguirre
DSP at RON WILSON CENTERDSP at RON WILSON CENTER