Jonathan Tan

• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Increased product adoption by identifying customer needs and developing innovative product features.
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Gathered, documented, and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.
• Evaluated current processes to develop improvement plans.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed comprehensive product roadmaps to guide future development efforts and align with business objectives.
• Increased overall project efficiency by identifying bottlenecks, reallocating resources, and implementing process improvements.
• Conducted thorough market research to identify opportunities for growth and expansion within the industry landscape.
• Leveraged data from user testing sessions to iterate upon product features, resulting in increased user satisfaction and engagement rates.
• Implemented data-driven decision making by utilizing analytics tools to track KPIs and measure success against benchmarks.
• Devised strategies for creating scalable solutions that could be easily adapted to accommodate evolving customer demands.
• Championed the adoption of cutting-edge technologies within the organization, fostering a culture of innovation and forwardthinking.
• Ensured compliance with regulatory requirements through diligent documentation practices and adherence to industry standards.
• Optimized software release management by defining clear milestones and tracking progress against established goals.
• Managed end-to-end product lifecycle, ensuring timely delivery and high-quality products that met customers'' needs.
• Led a team of developers and designers to create innovative technical solutions, resulting in increased market share.
• Championed cross-functional collaboration for seamless product integration and enhanced user experience.
• Spearheaded efforts to integrate AI/machine learning technologies into existing products, boosting their value proposition in the marketplace.
• Managed various IT projects to meet deadlines and customer requirements.
• Led cross-functional teams to successfully complete IT projects.
• Implemented best practices to drive quality IT project delivery.
• Created and implemented contingency plans to address potential risks.

• Direct all facets of product and CX management vision and execution plus digital marketing activities to deliver digital strategic consulting services for, lean/agile digital SaaS product development, cloud services, Data Analytics, IoT, mobile application, and Big Data solutions for B2C and B2B markets targeting SMB clean energy (EV, PV, Wind, ES) cleantech and healthcare tech organizations
• Interface with C-level client leadership to gather, analyze, and translate specific needs into targeted product marketing solutions
• Products include medical device wearables for healthcare, telecom leveraged apps, transportation apps, smart lighting apps, industrial batteries, plastics plant turning waste into diesel fuel, B2C products, and various digital solutions
• Spearhead data analytic cloud subscription software product, marketing, and business development activities to generate explosive revenue growth, as well as lead efforts in product road mapping, product strategy, market research, and competitive analysis
• Orchestrate team of data-driven customer-facing professional engineers, technical architects, solution architects, marketing teams to provide consulting services and digital product solutions
• Subject matter expert in digital marketing, go-to-market activities, SaaS, IoT, Big Data, mobile application, clean energy technology, healthcare, transportation, digital transformation, collaboration, gov’t, and education segments
• Leverage AWS, GCP, ADO, Jira, Wrike, and ADO for PLM agile and lean startup product management.

• Manage and own product strategies, roadmaps, and vision for multiple ServiceNow products (Service Management, Operations Management, and Hardware/Software
• Asset Management) across various organizations.
• Develop strong relationships with internal and external partners, providing end-to-end product delivery, technical product guidance, and innovative solutions.
• Create storyboards and wireframes to effectively translate requirements and communicate functional specs.
• Drive the full software development lifecycle, partnering with architects and developers in planning, analysis, design, development, testing, implementation, and maintenance.
• Advocate ServiceNow best practices and leverage OOTB features, capabilities, and configurations whenever possible to maintain product health especially AI tools and Data Analytics solutions.
• Act as Project Manager for small/midsize ‘tech lead’ projects, managing requirements, scope, timeline, and project delivery.
• Define, develop, and execute organizational change management (OCM) campaigns to drive awareness, excitement, and adoption.
• Define and track KPIs to ensure successful product adoption, delivery of high-value business outcomes, and return on overall investment.
• Ensure best-in-class customer experience and drive continual improvement by reducing friction, humanizing the employee experience, and maximizing efficiency.
• Construct and maintain process and product documentation, capturing all information necessary for executing business processes and defining product features, use, and administration.
• Identify product and process inefficiencies and opportunities, driving innovation through feedback from stakeholders and external partners.
• Regularly engage and partner with ServiceNow and stakeholders to ensure successful execution and maximize effectiveness.

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Managed product demonstrations and testimonials for performance evaluation.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.

• Manage all Cloud Center of Excellence Cloud services and products for Walgreens enterprise
• Cloud native solutions include Microsoft Azure, GCP, ServiceNow, GitHub, ADO, Aha!, Kendis, Miro, and other agile tools for our lifecycle management of cloud solutions and products
• In charge of conceptualization, design, development, UI/UX/CX, testing, MVP development, and implementation of scalable digital cloud-based technology solutions that boost adoption, value, and improve the customer experience for WBA Tech customers
• Collaborate and communicate with cloud owners to refine and detail internal Cloud computing product ideas via agile principals to prioritize a portfolio of ideas to value for internal platform owners/customers
• Manage lifecycle of products from intake, discovery, development, transition to operations, retirement, or replacement, product road mapping, product strategy, market research, and competitive analysis
• Work with other product managers and scrum masters to document and manage data regarding all demands and delivery priorities
• IaaS, PaaS, SaaS, network, pipelines, and container development, Azure, GCP, ServiceNow, GitHub, Pharmacy, Martech
• Utilized ADO, Aha! And Kendis for PLM agile product management in the cloud
• Updated RACI, POD structure for agile teams, created new product categories for Cloud Center of Excellence
• Created and updated strategic roadmaps for all the CCoE teams collaborating with Cloud Owners

• Principle technical product, Kafka platform management (Vision, Short- and long-term strategy, roadmaps, develop customer journeys, evolve stakeholder ecosystem, evolve user metrics/data driven decisions, scrum
• Kubernetes, manage P/L) focused on near real time (streaming/stream processing with Kafka or similar technologies) leveraging domain knowledge, familiarity with cloud/multi-cloud products at scale
• Evaluate business opportunities and product road mapping, product strategy, market research, and competitive analysis, and defining new business models
• Generate buy-in for the product vision with leadership, product , payment, and partner teams, and influence strategic direction of NSP
• Lead across a cross-functional matrix organization to ensure the product vision is adopted and implemented effectively, including influencing large engineering organization’s priorities
• Drive strategic product communications both internally and externally, and design product value propositions for large audiences, including users, data engineering teams, management, tech, CX teams, etc
• Prioritizing practical options and scope pros and cons
• Decompose complex technical propositions into concise solutions and translating business requirements to technical teams and technical requirements to executive teams
• Designs processes and frameworks (documentation, training, KPI’s) to ensure long-term NSP success
• Accelerate and operationalize Nike’s One Technology Roadmap; it has become apparent there is a need for a team and structure that will be responsible for building high-quality enterprise products and platforms at scale
• Play an integral part of the Global Technology team as we move into a technology-led strategy, with the Domain Technology Product Manager being an essential component of that team
• This function has a deep understanding of how to bring the best of Global Tech together, including a deep understanding of how to leverage platform capabilities
• Utilized Confluence, Atlassian Jira as our PLM tool, and documentation for our agile product management processes.

• Arbora is a two platform (Salesforce Field Services Lightning and Critigen Lemur Pro) software to enable the more efficient vegetation management operations for SCE leveraging Verizon 5G networks
• My primary focus on leading digital software product development across the enterprise portfolio from road mapping, vision of evolution of Arbora integrating remote sensing data, IoT, and AI/ML capabilities to enable a prescriptive and predictive, intelligent vegetation management program
• I managed all product road mapping, product strategy, market research, and competitive analysis, as well as all discovery and delivery activities, including story development, customer journeys, use cases, and testing
• As a key member within the newly formed Digital and Process Transformation organization, I serve as a trusted partner working closely with various SCE business units and external partners and affiliates to deliver digital solutions to optimize key business processes and be a part of driving digital transformation at SCE
• Day-to-day, you will work with Product Owners, Dev teams (onshore/offshore), Program team, payment, external consulting partners, end users (remote and on-the-field) and other key project stakeholders
• Leveraged Jira, Confluence, Microsoft Teams, GCP, for our PLM and communications with our worldwide remote cross functional product management teams.

• My product, Managed Collaboration Anywhere (MCA), doubled CDW’s Collaboration annual revenues and grew client pipeline growth by 7 after only three months after launch
• I developed strategic direction of all cloud collaboration’s 170 pages of products’ marketing plans
• Directed a remote, collaborative, and highly technical team to lead the planning, development and execution of brand strategy of all products and services from product initiation decisions, technical delivery, marketing content creation, media plans, partner technical specs compliance and press releases, MVP and commercial launch events, through the end of the product life cycle
• Used strong communication skills to manage complex projects with Fortune 100 partners
• Responsibilities include portfolio product marketing management of CDW’s massive library of Unified Communications , Contact Center, and Cloud Collaboration Solutions (products and services) including application development, IaaS, PaaS, SaaS, CCaaS, CPaaS, and UCaaS.
• Accomplishments
• I drove MRR to double in 3 months after MVP launch of MCA and grew pipeline by 7 times
• Organized and created appropriate Collaboration program documentation and communications
• I work with strategic partner (Cisco, Microsoft, Five9, Ring Central, Zoom) teams to secure funding to support all program activities, conduct all meetings and keep focus on project timelines and milestones, and work closely with segment leaders to develop customer segment focus, financial services decisions, and product leaders to define the solution
• I oversaw all products, processes, projects, and campaigns
• Develop strategies, entire cloud portfolio vision, business goals and metrics, product roadmaps, marketing plans, campaign implementations, and global and domestic to market plans
• Manage elements of cost, time to market, estimated return on investment, and strategic market alignment
• I ensure successful delivery of set features to production that meet both internal and external customer needs
• Portfolio Product Lifecycle – Established KPI’s and SaaS metrics and worked on retrospectives, iterative continuous improvement in all processes, tools, methodologies, and communications
• Present strategy, progress and product features’ value to internal stakeholders at a senior level
• Evangelize and advocate our portfolio of products internally and externally.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed polished visualizations to share results of data analyses.
• Compiled, cleaned and manipulated data for proper handling.
• Excellent communication skills, both verbal and written.
• Managed cross-functional teams to ensure seamless integration of new data systems and migration projects.
• Explored emerging trends in data management, adopting innovative approaches to improve overall efficiency.
• Led efforts towards regulatory compliance in relation to data handling, storage, and disposal procedures.

• Serve as in-house entrepreneur and chief strategist planning the development and execution of business plans for SaaS Utility Data Analytics solutions, AI/ML, IoT, innovations, 3 year Business Plans and strategic road maps for Smart Cities, IoT, Smart Grid, Smart Water, Telecom, Smart Transportation, Government Services, Management Consulting, and Power Generation sectors
• Utilize creative thinking, keen analysis, and insights combined with a team approach to drive organizational improvements and the implementation of best practices
• Continually collaborate as a solution leader working horizontally throughout the company’s communities of practice with executives, engineers, data scientists, subject matter experts, and customers to evolve utility analytics software analytics platform
• Smart Integrated Infrastructure (SSI) grew to $100M through my efforts
• KEY CONTRIBUTIONS:
• Accelerate the Asset360/Atonix SaaS portfolio of utility analytics solutions products using lean principles building scrum teams, leveraging collaboration with customers BV SME’s in through diverse, dynamic, cross-functional team of experts, data scientists, coders, marketing, and sales teams
• I managed all product road mapping, product strategy, market research, and competitive analysis, as well as testing, customer feedback management to apply to our agile sprints if pivots or incremental changes need to be made
• Delivered solutions to enhance consulting relationships with ecosystem partners including Tesla, Cisco, Qualcomm, IBM, SAP, Verizon, AT&T, OsiSoft, GE, and Schneider Electric
• Leveraging partner AnalytXbook, now N-Dimensional, use cognitive learning, AI, machine learning and apply them to energy and utility clients’ data analytic platform solutions
• Lead diverse complex teams to reach sales goals to $100M by selling SaaS and management consulting services for energy, smart cities, telecom, IoT, electric vehicle leaders (Tesla) and water.

• Remote
• Leveraged expertise in strategic planning to propel this Energy Division start-up of a $3B multinational engineering leader
• Authored effective business plan and white paper and forged strategic alliances with GE and Schneider Electric for federal clients
• Developed, organized, and delineated energy solutions for complex project delivery for renewable energy work including DOD, ecosystem partners, sales reports, and long-term business and marketing plans
• KEY CONTRIBUTIONS:
• Authored a White Paper for Tinker Air Force Base regarding optimizing underutilized smart meters to improve their utility billing system and increase energy revenues
• Collaborated with a strategic partner to initiate the development of a custom application to optimize the meters for Tinker Air Force Base.

• After serving as CPO, and CMO for 8 years, was selected by the Board as CEO in 1997 and purchased company 2 years later to steer vision, mission, values, and strategic plans for Subsurface Utility Engineering leader
• Executive leader over 240 team members and 7,000+ projects spanning 12 locations
• Developed all processes for product management while rolling out digital product roadmap and customer experience initiatives
• Worked across business functions to build and refine organizational design and M&A activity objectives
• Led all sales, marketing, and PR activities
• Successfully built disruptive custom software solutions, digital technology platform, Subsurface Utility Engineering solutions for customers
• Grew revenues over 4,000% to $47.8M within 3 years without outside funding
• Enabled EBITDA increase to $23.5M and generation of $525M in contracts through development of new targeted marketing strategy focused on tailoring services to local needs
• Impacted growth of gross margins from 35% to 63% within two years leveraging real time tech communications dev
• Cultivated and strengthened strategic partnerships with Fortune 500 firms, professional sports teams, the White House, Pentagon, and military bases
• Clients included Port Authority of NY, NJ, DOD, DOE, Target, Hershey’s, Utilities like AT&T, Duke, El Paso, Com Ed, Con Ed, Verizon
• Expanded company services to include GIS (ESRI) based mobile applications and web based subsurface data management.