Jonathan Stevenson
Nashville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Uber Partner Driver
Driver
Nashville, TN
06.2022 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Increased personal performance by 25% by staying available.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Customer Service Representative II
AT&T
Nashville, TN
08.2018 - 05.2022
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative
Windham Pros
Nashville, TN
03.2014 - 05.2018
- Displaying a professional manner while selling, teaching and showing the debtors or patients how to pay their debts in full within a timely manner
- Receive incoming and make outbound calls to clients/customers in arrears to discuss payment options
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Collection Representative
SunTrust Bank
Nashville, TN
06.2004 - 02.2014
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals
- Maintain a cash drawer at all times, which includes buying and selling currency from the vault if necessary
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
Education
Bachelor of Science - Psychology
Tennessee State University
Skills
- Skills and abilities
- Proficient in
- Microsoft Word, Excel, and PowerPoint
- Ability to quickly grasp and comprehend new information
- Proficient verbal and written communication abilities
- Building Customer Trust and Loyalty
- Customer Retention Strategies
Timeline
Uber Partner Driver
Driver
06.2022 - Current
Customer Service Representative II
AT&T
08.2018 - 05.2022
Customer Service Representative
Windham Pros
03.2014 - 05.2018
Collection Representative
SunTrust Bank
06.2004 - 02.2014
Bachelor of Science - Psychology
Tennessee State University
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