John Cortez
San Leandro,CA
Summary
Reliable employee seeking new position. Offering excellent communication and good judgment. Dedicated UPS professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Shop steward with over 25 years of experience in UPS/local 70. Excellent reputation for resolving problems and improving employee and employer relationships.
Overview
29
29
years of professional experience
Work History
Feeder Washer/Shop Steward
UPS
Oakland, CA
07.2016 - Current
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Monitored employee actions for adherence to safety procedures.
- Reviewed production schedules and streamlined processes.
- Oversaw logistics and inventory management for storeroom.
- Implemented updated operating procedures for forklift machine and adjusted use to increase productivity and longevity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Delivery Driver/Shop Steward/Safety Committee Chairman
UPS
Oakland, CA
08.1999 - 06.2016
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Eliminated dangerous behaviors potentially impacting worker safety in Package delivery settings through careful analysis and process optimization.
- Optimized new employee training on gear and procedures to maximize team safety.
- Evaluated workplace conformance with 16 month plan standards and OSHA regulations, implementing immediate strategies to resolve deficiencies.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Completed on-time deliveries by choosing best and most efficient routes
- Fostered positive working relationships with regular customers
- Completed rush deliveries on tight timetables to satisfy customer needs
- Loaded truck and properly secured items to prevent damage for deliveries
- Delivered packages to customer doorsteps and business offices
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Operated vehicle safely in highly congested areas with no traffic violations
- Kept detailed mileage and fuel reports to track overall fuel costs
- Followed corporate procedures to maintain company and customer data confidentiality
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations
Preloader/Shop Steward
UPS
Oakland, CA
08.1992 - 1999
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Examined incoming materials and compared to documentation for accuracy and quality.
Tax Preparer
H&R Block Tax Svc
San Lorenzo, CA
01.2008 - 05.2010
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Interviewed H&R Block clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Saved client $1000's by uncovering eligibility for donation credit.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA06.1990
Skills
- Safe Machine Operation
- Maintenance Requirements
- Defect Identification
- Root Cause Analysis Participation
- Confidential Records Management
- Improvement Recommendations
- Maintaining Clean Work Areas
- Quality Inspections and Reporting
- Safety Standards Compliance
- Production Documentation
- Workstation Equipment Monitoring
- Knowledge of Production Processes
- Grievance Arbitration
- Teamwork and Communication
- Standard Operating Procedures Understanding
- Problem Resolution
- Handling Procedures
- Routine Maintenance
- Operational Efficiency
- Production Standards
- Development Activities
- Creative Solutions
- Legal Requirements
- Operational Procedures
- Employee Discipline
- Technical Documentation
- Pallet
- Benefit Assessment
Accomplishments
29yrs plus at UPS of those 29yrs, 7yrs as a preloader, 16yrs Driver, 6yrs Feeder washer as well as 18 yrs CO-Chair of UPS safety Committees
Timeline
Feeder Washer/Shop Steward
UPS
07.2016 - Current
Tax Preparer
H&R Block Tax Svc
01.2008 - 05.2010
Delivery Driver/Shop Steward/Safety Committee Chairman
UPS
08.1999 - 06.2016
Preloader/Shop Steward
UPS
08.1992 - 1999
High School Diploma -
Arroyo High School
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