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Summary
Overview
Work History
Education
Skills
Timeline
Interests
Joey St.John

Joey St.John

Operations Leader
Columbus, GA

Summary

Enthusiastic Operations Leader with 25 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, communicating, and building long term relationships. Focused on empowering others to succeed and working with diverse personality types to drive improvements.

Overview

4
4
years of post-secondary education
24
24
years of professional experience

Director of Operations

JumpBunch, Inc.
2010-08 - Current
  • Collaborate with corporate team to organize efficient operations and achieve growth targets.
  • Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor.
  • Support franchise sites to mitigate obstacles and foster successful client delivery.
  • Conduct initial training of franchise partners in areas of marketing, administration, product delivery, and recruiting/hiring.
  • Develop impactful and strategic partnerships with operational support vendors to drive business development.
  • Analyze business needs while soliciting franchisee feedback for process improvements.
  • Produce regular revenue and activity reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Devise new promotional approaches/material to boost customer numbers, market penetration and growth.
  • Identified and implemented strategic plans based on varying individual franchisee obstacles and operational strengths/weaknesses.

District Sales Manager

Hibbett Sporting Goods, Inc.
1996-06 - 2010-07
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Coached and mentored employees to strengthen sales knowledge and abilities.
  • Held weekly meetings with store managers to review sales results and implement new action strategies.
  • Responsible for individual location and district wide profit/loss through consistent monitoring or key expense categories.
  • Recruited, trained, and promoted managerial candidates to support aggressive system wide expansion.

Work History

BACHELOR OF ARTS

Mercer University
1987-08 - 1991-06

Education

Skills

Customer service

Recruiting and hiring

Process improvements

Strategic planning and execution

Issues resolution

Performance Analysis

Strategies and goals

Staff Management

Operations management

Verbal and written communication

Director of Operations - JumpBunch, Inc.
2010-08 - Current
District Sales Manager - Hibbett Sporting Goods, Inc.
1996-06 - 2010-07
Mercer University - BACHELOR OF ARTS,
1987-08 - 1991-06

Timeline

Interests

Running--Completed more than 40 marathons