Joanna Burns
Office Management, administrative assistant
McDonough,GA
Summary
Hardworking and organized Administrative professional with over 25 years of experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, detail oriented, and committed to providing high-quality managerial support.
Overview
29
29
years of professional experience
Work History
Senior Legal Administrative Assistant
Pyke & Associates, P. C.
Stockbridge, Georgia
03.2011 - Current
- Manage high volume of calls and client drop-ins. Greet persons entering law office, determine nature and purpose of visit, and direct them appropriately.
- Manage intake of new clients, setting up and documenting client database, and opening and closing files.
- Ensure smooth office flow with collection of mail, courier, and package deliveries and tracking and ordering office supply inventory.
- Provide administrative support during client meetings, such scanning, copying, faxing, and invoicing clients. Document thorough client and attorney interaction for detailed record keeping.
- Track, consolidate, and bill hourly and flat fee invoicing to clients monthly. Increased level of accounts receivable turnover ratio. Perform payment collection from 150-200 clients monthly, balance, and account for $200,000 in accounts receivable monthly.
Medical Office Manager
Southern Crescent Women's Healthcare
Stockbridge, Georgia
01.2002 - 02.2011
- Managed daily operations and 10-15 employees in satellite office for large 10-physician practice.
- Recruited, interviewed, hired, and trained administrative and billing personnel and conducted annual performance reviews.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars. Effectively resolved scheduling conflicts and patient complaints.
- Worked with management team to improve workflow, courier coordination between office locations, and appropriate employee scheduling based on patient appointment load.
- Implemented and managed electronic patient records with high level of accuracy and confidentiality, adhering to all HIPAA guidelines.
- Supervised and performed insurance billing, patient billing, collections and financial counseling.
- Troubleshooted and fixed minor computer and technical issues.
Lead Vault Teller
Bank Of America Corporation
Lithonia, Georgia
09.1997 - 01.2002
- Properly processed deposits, withdrawals and payments for average of 300 customers daily while maintaining accurate teller drawer using superior attention to detail.
- Assigned and distributed workflow to support efficient and effective front-line operations.
- Adhered to dual control regulatory and company security and audit procedures and reported any discrepancies.
- Ordered and disbursed coin and currency from Federal Reserve. Accurately tracked incoming and outgoing armored car transactions.
- Monitored coin and currency levels in bank vault, balanced staff and vault at end of day and secured monies in accordance with security procedures.
- Balanced and filled cassette trays for ATMs.
Front End Manager
Bruno's Supermarket
Lake City, Georgia
03.1993 - 09.1997
- Interviewed, hired, and trained all front-end staff. Coordinated weekly shift schedules for team of 20-25 cashiers and bag clerks. Evaluated employee performance and provided training in areas needing improvement.
- Managed customer complaints and rectified as necessary to maintain high level of customer satisfaction.
- Kept orderly and accurate accounting records by monitoring sales documentation for each department and store as whole.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Managed cash flow of store, including shipping and receiving of cash from Federal Reserve.
Skills
- Office administration
- Client relationship management
- Microsoft Office
- Accounts receivable/payable
- Adobe Acrobat
- Proofreading and Editing
- Database Management
- Multi-Line Telephone Systems
- Data Entry
Notary Public
I am a certified Notary Public in Henry County, Georgia with my current term running from August 24, 2020 through August 23, 2024.
Timeline
Senior Legal Administrative Assistant
Pyke & Associates, P. C.
03.2011 - Current
Medical Office Manager
Southern Crescent Women's Healthcare
01.2002 - 02.2011
Lead Vault Teller
Bank Of America Corporation
09.1997 - 01.2002
Front End Manager
Bruno's Supermarket
03.1993 - 09.1997
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