Joan Wu
Port Washington,NY
Summary
Results-driven Operations and Sales Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VP of Operations
New York Urlazh Fashion LLC
08.2018 - Current
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for the company.
- Trained new employees on proper protocols and customer service standards.
- Identified opportunities to improve business process flows and overall productivity.
- Attended trade shows, industry events and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased company growth through collaboration with sales and marketing team.
- Created and made appropriate documentation for annual budgets and monthly/quarterly/annual reports.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Mitigated financial discrepancies by managing budget and payroll operations.
- Initiated on-time, under-budget project management to optimize performance.
- Managed company budget by designing complex financial model to track and validate expenses.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty 300%.
- Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Increased sales by 200% by establishing goals, overseeing performance and controlling budget.
- Identified opportunities to improve business process flows and overall sales target.
Group Sales Manager
UBM Asia
09.2009 - 11.2016
- In charge of 15 projects individually with revenue increase of 200% increase annually, personally contribute revenue over 1M; sales increase 256% for digital advertising project; customer retention rate over 90%; direct contact with government officials and associations for event collaboration and organize group pavilions in shows
- Developing networks and building alliances, maintaining relationships with associations, government officials and other show organizers
- Collaborating with oversea offices in Asia and Europe
- Assisting General Manager on developing projects and exploring new event opportunities;
- Developing ideas and updating existing practices to lead the team and grow sales revenues
- Built relationships with customers and trade associations to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Monitored sales team performance, analyzed sales data and reported information to General Manager.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained 4 new sales representatives annually on sales strategies and processes to reduce process gaps.
Executive Assistant
MeetChinaBiz
05.2006 - 05.2008
- Involved in project initiations and evaluated related opportunities
- Conducted market research and analysis, processed and analyzed databases and client information
- Coordinated the organization of executive roundtables, matchmaking fairs and trips to China
- Developed and maintained website content
- Developed and updated spreadsheets and databases to track, analyze and report on overall performance
- Coordinated events and worked on ad hoc projects.
Education
MBA - Accounting
Purdue University
B.S - International Business
Shanghai University of International Business and Economics
Digital Marketing - undefined
Columbia Business School
Skills
- Microsoft Office, Excel, PowerPoint
- Salesforce/CRM
- B to B Sales
- Ecommerce
- Budgeting
- Strategic planning
- Digital Marketing
- Multitasking Abilities
- Problem-solving Abilities
Certification
- Digital Marketing, Columbia Business School - April 2020
Timeline
VP of Operations
New York Urlazh Fashion LLC
08.2018 - Current
Group Sales Manager
UBM Asia
09.2009 - 11.2016
Executive Assistant
MeetChinaBiz
05.2006 - 05.2008
MBA - Accounting
Purdue University
B.S - International Business
Shanghai University of International Business and Economics
Digital Marketing - undefined
Columbia Business School
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