Hi, I’m
JILLIAN GRAVES
MANAGER
MIDWEST CITY,OK
Summary
PRODUCT, RETAIL, QUALITY, HUMAN RESOURCES, PROJECT AND OFFICE MANAGEMENT SKILLS ARE JUST SOME OF THE ABILITIES AND EXPERIENCE THAT WILL BE AN ASSET TO ANY COMPANY. INTEGRITY AND HONESTY ARE INSTILLED IN EVERYTHING ACCOMPLISHED, AND THE ABILITY TO MULTITASK, MEET STRICT DEADLINES AND WORK ALONE OR WITHIN A TEAM IS EXCEPTIONAL. GOALS ARE SET TO MAKE WHAT IS DONE, BETTER FOR THE ENTIRTY OF THE COMPANY, AND PROVE THE CAPABILITIES OF POSITIVE CONTRIBUTIONS AND A STRONG WORK ETHIC.
Overview
9
years of professional experience
7
years of post-secondary education
Work History
7ELEVENDEL CITY, OK
STORE MANAGER
06.2021 - Current
Job overview
- Coached 12 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow by 15% than previous years.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products
URBAN THRIFT STORE AND MOREOKLAHOMA CITY, OK
STORE MANAGER
07.2019 - 03.2021
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached over 10 sales associates on product knowledge by using wide variety of training tools.
- Introduced new methods, practices and systems to reduce turnaround time
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Keystone Behavioral PediatricsJACKSONVILLLE, FL
BEHAVIORAL THERAPIST
04.2016 - 12.2018
Job overview
- Gathered information about 5 to 10 clients using observational techniques and interviews, case histories and other assessment methodologies.
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Collected session data to aid in treatment planning and assessment.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues
PRICE CHOPPERLEBANON, NH
FRONT END MANAGER
06.2012 - 09.2015
Job overview
- Oversaw cashier operations, bookkeeping and security.
- Multiplied earnings at estimated 20% and more through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Recorded financial transactions and performed account reconciliations.
- Evaluated employee performance and made recommendations for improvements.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Reviewed financial reports and trend forecasts.
- Maintained strong customer relations and effective customer service standards.
- Motivated over 15 employees to perform at peak productivity with morale-boosting programs.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Prepared agendas and took notes at meetings to archive proceedings
Education
DEVRY UNIVERSITY, Phoenix, AZ
Bachelor of Science from TECHNICAL MANAGEMENT
02.2009 - 06.2012
University Overview
- Dean's List SPRING AND FALL OF 2009 AND 2011
- Professional Development: SPEECH AND CONFLICT RESOLUTION
NORTHERN OKLAHOMA COLLEGE, TONKAWA, OKLAHOMA
Associate of Science from BIOLOGY
05.2004 - 08.2007
University Overview
- Dean's List SPRING AND FALL 2004-2007
- Honor Roll ENTIRE ATTENDANCE
- 3.73 GPA
Skills
Team leadership and coaching
Timeline
STORE MANAGER
7ELEVEN
06.2021 - Current
STORE MANAGER
URBAN THRIFT STORE AND MORE
07.2019 - 03.2021
BEHAVIORAL THERAPIST
Keystone Behavioral Pediatrics
04.2016 - 12.2018
FRONT END MANAGER
PRICE CHOPPER
06.2012 - 09.2015
DEVRY UNIVERSITY
Bachelor of Science from TECHNICAL MANAGEMENT
02.2009 - 06.2012
NORTHERN OKLAHOMA COLLEGE
Associate of Science from BIOLOGY
05.2004 - 08.2007
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