Jessica Willie
Senatobia,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Call Center Representative
ADT
Memphis, TN
03.2011 - 10.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Cardinal Health
01.2018 - 07.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Hilton Hotels Corporation
03.2013 - 12.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Criminal Justice
Northwest Community College
Senatobia, MS05.2017
GED -
Northwest Community College
Senatobia, MS05.2000
Skills
- Business Development Understanding
- Order Fulfillment
- Customer Relations
- Active Listening
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Microsoft Word
- Technical Support
- Grammar
- Research
- Documentation
- Spreadsheets
Timeline
Customer Service Representative
Cardinal Health
01.2018 - 07.2022
Customer Service Representative
Hilton Hotels Corporation
03.2013 - 12.2017
Customer Service Call Center Representative
ADT
03.2011 - 10.2022
Associate of Science - Criminal Justice
Northwest Community College
GED -
Northwest Community College
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