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JESSICA VALLES
Customer Service Representative
Clover,United States
Summary
Motivated to learn, grow and excel in Customer Service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Promotional Brand Ambassador
BREWCO Marketing
Central City, KY
02.2020 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Executed brand activations to standards and with professionalism.
- Educated trade and distributor partners regarding brand benefits, products and services.
Designer
JACH Homestead
Clover, SC
09.2020 - Current
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Applied skill in color theory and composition to bring client visions to fruition.
- Consulted with clientele to discuss special occasion floral designs for weddings and installations
- Researched latest design trends, colors and vendor products for use in new pieces.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Restaurant Supervisor
US National Whitewater Center
Charlotte , NC
04.2014 - 07.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Actively participated in ongoing customer service programs.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Associate of Science - Business Administration And Management
York Technical College
Rock Hill, SC 08.2022 - Current
Skills
Superb eye for detail
Accomplishments
- Achieved employing and training seasonal employees through effectively building a new hiring system and USNWC.
- Collaborated with team of six management members in the Food and Beverage Department to build a profit of 2.5 million in 2019.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 85 staff members.
Software
Communication
Timeline
Associate of Science - Business Administration And Management
York Technical College
08.2022 - Current
Designer
JACH Homestead
09.2020 - Current
Promotional Brand Ambassador
BREWCO Marketing
02.2020 - Current
Restaurant Supervisor
US National Whitewater Center
04.2014 - 07.2021
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