Focused Project Manager and Entry Level Tech Support adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Hi, I’m
Jessica Roberts
Duncanville,TX
Summary
Overview
7
years of professional experience
Work History
Choate USA
Tech Support- HELP DESK- Contract
07.2022 - 11.2022
Job overview
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate their software and hardware.
- Responded to telephone, email and in-person inquiries regarding hardware and software operation, use and repair.
- Updated documentation and produced reports.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Apple
Tech Support- Phone- Contract
08.2021 - 07.2022
Job overview
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Responded to telephone, email and in-person inquiries regarding their Iphone, Mac, and/or Tablet operation, use and repair.
MTI Music Solutions
Project Management Specialist
11.2018 - 05.2021
Job overview
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
Texas Spinal Health
Massage Therapist
06.2016 - 02.2020
Job overview
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Stimulated energy flow along medians to channel body healing responses.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Computer And Information Systems Security
03.2024
University Overview
Parker UniversityDallas, TX
Associate of Applied Science from Massage Therapy
04.2016
University Overview
Skyline High SchoolDallas, TX
High School Diploma
05.2006
University Overview
Skills
- Troubleshooting Network Issues
- Customer Service Support
- Analytical and Methodical
- Software Evaluation
- Service Schedule Coordination
- Microsoft Windows and Office
- Development Documentation
- Collaborative Team Player
- Organizational Skills
- Issue and Resolution Tracking
- Tracking and Documentation
- Resolving Problems and Incidents
- Account Administration
- System Performance Assessment
- Mobility Devices
- Hardware Evaluation
- Office Support
- Configuring Devices
- System Maintenance and Repair
- Mozilla Firefox
- Hardware Components
- Creative Issue Resolution
- Access Management Software
- Reading Comprehension
- LAN and WAN Assessment
- Customer Communication and Empathy
- Remote Technical Support
- Friendly and Patient
- Incoming Call Management
- Inventory Procedure Documentation
- Online Chat Support
- Service Desk Team Management
- Employee Computer Support
- Data Connectivity
Timeline
Tech Support- HELP DESK- Contract
Choate USA
07.2022 - 11.2022
Tech Support- Phone- Contract
Apple
08.2021 - 07.2022
Project Management Specialist
MTI Music Solutions
11.2018 - 05.2021
Massage Therapist
Texas Spinal Health
06.2016 - 02.2020
Colorado Technical University
Bachelor of Science from Computer And Information Systems Security
Parker University
Associate of Applied Science from Massage Therapy
Skyline High School
High School Diploma
Self Study and Training
Self Study and Training
Currently Training in SQL with 4 month of hands on training
Currently Studying and Training in Qualys
Currently Preparing for the Certified Scrum Master and Security +
Self Study and Training
Self Study and Training
Currently Training in SQL with 4 month of hands on training
Currently Studying and Training in Qualys
Currently Preparing for the Certified Scrum Master and Security +
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