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Jessica Moses
Graduate
Fruita,NY
Summary
Enthusiastic graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient interactions and following instructions and training in information recording. Motivated to learn, grow and excel in the healthcare field.
Overview
7
7
years of post-secondary education
18
18
years of professional experience
Work History
Quality Control Administrator
Protective Industrial Products, Inc.
Latham, NY
08.2005 - 08.2019
- Researched and processed all credits and returns for the company, typically 400-600 a month.
- Filed claims with freight companies for damaged/missing items.
- Worked with all departments to resolve stock and quality issues.
- Managed monthly reporting on credits, metrics, and incoming/outgoing sales calls.
- Oversaw office management including supply ordering, coordinating with vendors, and arranging meetings for internal customers.
Customer Service Representative
Get-Away Today Vacations
Ogden, UT
02.2001 - 12.2004
- Provided primary customer support to internal and external customers by arranging customer vacation packages.
- Answered constant flow of customer calls with minimal wait times.
- Top seller in the company for 2002 by over 400 packages.
- Employed substantial knowledge of hotels, transportation companies and venues to fulfill customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Census Field Officer
US Census Bureau
Ogden, UT
04.2000 - 07.2000
- Traveled around the city acquiring census information.
- Explained questions in better detail for interviewees to allow truthful answers.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Handled difficult situations with uncooperative citizens.
- Recorded information verbatim.
- Required to be self-motivated in getting the work done.
Education
Bachelor of Science - Human Biology
SUNY At Albany
Albany, NY 08.2019 - 05.2021
Associate of Science -
Weber State University
Ogden, UT 09.1999 - 12.2004
Skills
Problem-solving abilities
Timeline
Bachelor of Science - Human Biology
SUNY At Albany
08.2019 - 05.2021
Quality Control Administrator
Protective Industrial Products, Inc.
08.2005 - 08.2019
Customer Service Representative
Get-Away Today Vacations
02.2001 - 12.2004
Census Field Officer
US Census Bureau
04.2000 - 07.2000
Associate of Science -
Weber State University
09.1999 - 12.2004
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