Hi, I’m
Jessica Jones
Raleigh,NC
We don’t understand life any better at forty than at twenty, but by then we realize it and admit it.
Jules Renard
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 2 years of related experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level secretary or administrative assistant position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
UNC Rex Hospital
Unit Secretary
01.2013 - 03.2015
Job overview
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Food Lion
DSD Receiver
10.2003 - 12.2005
Job overview
- Processed daily and weekly DSD tickets to file invoices.
- Protected company assets through accurate receipt and return of DSD product.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Tracked product for DSD vendors to verify invoices.
- Processed reclaims and returns to vendors and warehouse for credit.
- Entered DSD invoices into Software inventory system for prompt record keeping.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Food Lion
Scan Coordinator
07.2003 - 10.2005
Job overview
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
Food Lion
HBC Clerk
01.2003 - 03.2005
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Lion
Cashier
01.2003 - 01.2005
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Garner Senior High School Garner, NC
High School Diploma from Business Management
06.2004
Skills
- Advising Patents
- Nursing Unit Operations
- Incoming Call Management
- Office Supplies and Inventory
- Unit Wellness
- Organization and Time Management
- Follow-Up Appointment Scheduling
- Cleaning and Sterilizing
- Call Transfers
- Heart Monitoring
- Incoming Call Reception
- Patient Health Information Access
- Patient Admission
- Computer Proficiency
- Unit Secretary Training
- Customer Service
- Electronic Recordkeeping
- UNC Epic Data Entry Software
Additional Information
Stay at home mother of 4 incredible children, one in cheerleading, one baseball and one JROTC, with a new addition less than one year old. Married my high school sweetheart of 20yrs.
Maintaining a skill of multitasking at its finest and complete communication and commitment.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Secretary
UNC Rex Hospital
01.2013 - 03.2015
DSD Receiver
Food Lion
10.2003 - 12.2005
Scan Coordinator
Food Lion
07.2003 - 10.2005
HBC Clerk
Food Lion
01.2003 - 03.2005
Cashier
Food Lion
01.2003 - 01.2005
Garner Senior High School
High School Diploma from Business Management
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