Jessica Duvall
Kannapolis,NC
Summary
Skilled Business Development leader offering 6 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
17
17
years of professional experience
Work History
Business Development Representative
Kenra Professional
Charlotte, NC
05.2017 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Tracked sales calls in database for relationship management.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Consistently exceeded quotas through penetration of new accounts.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Met with current clients to assess needs and develop improvement plans.
- Used Salesforce to handle current portfolio and prospective leads.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Tracked weekly sales to develop corrective action planning reports.
- Managed needs of more than 150 customers at once using strong prioritization and multitasking abilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained 6 new employees on overall company and department specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
Multi-Unit Manager
Fantastic Sams
Charlotte, NC
07.2015 - 05.2018
- Oversee and manage three salons, 18+ employees while also working behind the chair at each salon
- Educate and train all staff on products, processes and new hire trainings
- Conduct monthly and yearly reviews as well as any incentives or merit increases
- Oversee payroll, P&L statement
- Responsible for hiring and terminating staff as needed.
Salon Management Trainer
Hair Cuttery
Palm Coast, FL
05.2013 - 10.2015
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
Department Supervisor
Office Depot
Daytona Beach, FL
08.2006 - 12.2012
- Responsible for scheduling all staff, hiring and training staff on new products as needed
- Coordinate and facilitate staff meetings on a bimonthly basis
- Handle customer complaints
- Cash handling
- Inventory reporting, tracking and ordering
- Receiving trucks each week and signing off on store audits.
Education
Associate - Arts
Advanced Technology College
Daytona Beach, FLBachelor's degree - Psychology
Daytona State College
Daytona Beach, FLAA - Digital Media
Daytona State College
Daytona Beach, FLSkills
- Business Development
- Cold Calling
- Salesforce
- CRM Software
- Leadership
- Process improvement
- Product management
- Analysis skills
- User research
- Marketing
- Presentation Skills
- Management
- E-commerce
- SAP
- Product Development
- Hair Styling
- Profit & Loss
- Sales Management
- Account Management
- Meeting Facilitation
- Google Docs
- Languages
- Customer Consultations
- Visual Merchandising
- Providing Feedback
- Store Displays
- Lead Qualification
- Contract Negotiation and Closing Tactics
- Critical Thinking
- Persuasive Writing
- Territory Expansion
- Cash Control
- Reading Comprehension
- Client Requirements
- Business Partnership Management
- Consultative Selling Techniques
- Technical Presentations
- Prospecting and Cold Calling
- Persuasive Communication Style
- Microsoft Excel
- Team Interaction
- Effective Scheduling
- Client Meetings
- Customer Relationship Management (CRM) Software
Additional Information
- Awards , Business Development Representative of the Year May 2022 Number one in sales out of 30+ people. Lead the country in New doors, converted business to our brand and education.
Timeline
Business Development Representative
Kenra Professional
05.2017 - Current
Multi-Unit Manager
Fantastic Sams
07.2015 - 05.2018
Salon Management Trainer
Hair Cuttery
05.2013 - 10.2015
Department Supervisor
Office Depot
08.2006 - 12.2012
Associate - Arts
Advanced Technology College
Bachelor's degree - Psychology
Daytona State College
AA - Digital Media
Daytona State College
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