Jerry Ortiz
Santa Fe,TN
Summary
Experienced Manager with over 22 years as a Service Manager at a Cadillac Dealer. I now have 8 years as the Equipment Manager here at the district. I have Excellent reputation for resolving problems and improving customer satisfaction.
I have proven to be a reliable individual.
While in the private sector I earned numerous certifications. While working for the dealer I was recognized a shop troubleshooter and I have received a number of awards.
While here at the District I have been able to apply these skills to reach the role that I now have. I have worked diligently to build a working relationship with our vendors. I have and continue to assist with repairs in the three shops that I oversee. I have worked hard to improve the atmosphere in the equipment section. I am a reliable employee that does not abuse his time. I am attentive to the needs of our customers. I am very attentive to my budget And I am committed to working hard to maintain our equipment. I also recognized the need to retire old and worn out units.
Overview
40
40
years of professional experience
Work History
Equipment Manager
District Five Highway
Santa Fe, NM
01.2014 - Current
- Monitor equipment and tool inventory to consistent replenishment in alignment with demand.
- Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
- Trained team members effectively to maintain consistent productivity.
- Maintained clean and organized facilities.
- Oversee preventative Maintenance program
- Oversee the equipment Capital Outlay Budget
- Oversee parts and repair budget
- Facilitate and coordinate all equipment repairs with internal or external sources
- Supervise and Direct field mechanic, shop, service center, welding section transport driver and vehicle equipment inspector.
Service Center Supervisor
District Five Highway Dept.
Santa Fe, NM
06.2008 - 01.2014
- Optimized organizational systems for recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Worked front desk.
- Developed and trained staff, established and monitored goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems.
- Oversaw appointment scheduling and itinerary coordination for customers and personnel.
- Repaired and or replaced damaged tires.
- Performed minor and major repair's to midsize vehicles.
- Cleaned and maintained our units assigned to the district.
- Maintained the files
- Over saw the fuel dispensers.
Mechanic
District Five Highway
Santa Fe, NM
10.2005 - 08.2008
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Disassembled defective parts to make proper repairs.
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Diagnosed electrical malfunctions using oscilloscope.
Service Manager
Navarro Cadillac
Santa Fe , NM
05.1982 - 08.2005
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new mechanics to improve efficiency of department and cultivate productive work atmosphere.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Entered all warranty repairs to the General Motors database.
- Worked with engineers on troubleshooting on problematic vehicle.
Education
Master in Creative Technologies - Automotive Mechanics
TVI
Albuquerque, NMHigh School Diploma -
Santa Fe High School
Santa Fe, NM05.1981
Skills
- Advanced Troubleshooting
- Manual Testing
- Basic Tools
- Timely Project Completion
- Product Specifications
- Hand and Power Tools
- Replacement and Repair Work
- Routine Adjustment
- DOT Inspections
- Employee Performance Evaluations
- DOT Policies
- Wiring System Replacement
- Strategic Decision-Making
- Component Replacements
- Chemical Cleaners
- Waste Reduction
- Daily Facility Operations
- Predictive and Preventive Maintenance
- Production Reports
- Project Requirements
- Diagnostic Procedures
- Technique Evaluation
- Machine Maintenance and Repair
Timeline
Equipment Manager
District Five Highway
01.2014 - Current
Service Center Supervisor
District Five Highway Dept.
06.2008 - 01.2014
Mechanic
District Five Highway
10.2005 - 08.2008
Service Manager
Navarro Cadillac
05.1982 - 08.2005
Master in Creative Technologies - Automotive Mechanics
TVI
High School Diploma -
Santa Fe High School
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