Summary
Overview
Work History
Education
Skills
Timeline
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Jerrica Hardeman

Winder,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Inventory Associate

Carvana
08.2021 - 10.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Monitored and adjusted inventory levels to meet customer needs and demands.

Dispatcher

TDB Community Transport
01.2019 - 08.2021
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Directed dispatching, routing, and tracking of 2 vehicles.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
  • Communicated with customers to provide delivery updates and resolution
  • Answered phone calls and responded to customer emails
  • Scheduled and organized delivery routes

Education

High School Diploma -

Apalachee High School
Winder, GA
2007

Skills

  • Records Accuracy
  • Stocking Understanding
  • Customer Experience
  • Ordering Expertise
  • Performance Goals
  • Team Goals
  • Ability to remain calm under pressure in fast paced center
  • Serve Customers
  • Self-starter
  • Demonstrates passion for providing outstanding service

Timeline

Inventory Associate

Carvana
08.2021 - 10.2022

Dispatcher

TDB Community Transport
01.2019 - 08.2021

High School Diploma -

Apalachee High School

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Jerrica Hardeman