Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Additional Information
Interests
Timeline

Jephtha Urete

Cyber Security Analyst
Fairfield Township,OH

Summary

Trusted Cyber Security Analyst with 6+ years protecting companies against both internal and external threats. Talented at preemptively detecting unidentified threat vectors and applying preventive measures to mitigate security flaws. Employs technological solutions and personnel training to harden both people and machines against malicious actors.

Overview

7
7
years of professional experience
26
26
years of post-secondary education
1
1
Certification

Manufacturing Team Member

Mitsubishi Electric Automotive, America.Inc
Mason , OH
2017.04 - Current
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Packaged items per hour to meet challenging production targets.
  • Organized work to meet demanding production goals with 99% success rate.

Tier 1 Technical Support Representative

Charter Communication, Inc.
Cincinnati , OH
2016.05 - 2017.02
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Manage over 50 customer calls per day.

Technical Support Specialist

Pomeroy IT Solutions Inc.
Hebron , KY
2014.02 - 2016.03
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Remote and Phone support for Help Desk including research and resolution for technical problems via chat, phone, email, or ticket system.
  • Activated accounts for clients interested in new services.
  • Fielded average of 30 inbound phone calls to deliver effective support and remotely resolve service issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Work History

Associate of Applied Science - Cyber Security

Cincinnati State Community & Technical College, Cincinnati, OH
2018.08 - 2020.12

Bachelor of Science - Business Administration

Delta State University Abraka. , Nigeria
1998.06 - 2021.09

Education

Skills

PCI Compliance

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Accomplishments

  • Trained end users on proper security protocol to minimize cybersecurity attacks.
  • Performed comprehensive investigations of security breaches and implemented appropriate solutions.
  • Supervised team of 16 staff members.

Software

SPLUNK

OSSIM (Open Source Security Information Management)

Wireshake

Security information and event management (SIEM)

Cyberoam

AlienVault SIEM

Certification

CompTIA A+

Additional Information

PROFESSIONAL TRAINING

-The Darker Side of the Web - iQ4 cybersecurity virtual Apprenticeship

- Security Information and Event Management (SIEM) SOC TRAINING - koenig-Solution

Interests

Playing soccer

Dancing

Volunteering

Cincinnati State Community & Technical College - Associate of Applied Science, Cyber Security
-2.0399999999999636
Manufacturing Team Member - Mitsubishi Electric Automotive, America.Inc
2017.04 - Current
Tier 1 Technical Support Representative - Charter Communication, Inc.
2016.05 - 2017.02
Technical Support Specialist - Pomeroy IT Solutions Inc.
2014.02 - 2016.03
Delta State University Abraka. - Bachelor of Science, Business Administration
-23.029999999999973

CompTIA A+

Timeline

Jephtha UreteCyber Security Analyst