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Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Additional Information
Timeline

Jennifer S Manoel

Compliance Manager
DUBAI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Highly experienced Customer Service Manager with over 20 years of experience providing excellent support and assistance to clientele in a leading International Financial Retail Industry.

High performing executive with a proven track record of accomplishments in working collaboratively with top leaders and staff to optimize adherence to policies, procedures, standards and regulations. Well-versed in KYC, CDD and AML Compliance Policies.

Currently pursuing my interest in AML Compliance through Certification in The Anti Money Laundering course through ACAMs to further my knowledge.

Overview

3
3
Certifications
12
12
years of post-secondary education
16
16
years of professional experience

Proctor

British Council, British Council exams
2020-09 - 2021-02
  • Invigilate exams administered by British Council and provide support to Exam candidates at the venue.

Compliance Manager, High Risk Portfolios

HSBC Bank
2016-12 - 2019-11
  • Directed AML and Compliance Operations for 12 to 15 Top tier clientele Relationship Managers with a total portfolio size of approximately 11000 clients consisting of High Risk Clients.
  • Portfolio Risks : High Risk defined by account activity, SCC Clients, SDNs, Sanctions exposure, PEPs, PVC, Non-Residents, Dormant accounts.
  • Lead, manage and mitigate Anti Money Laundering and Sanctions regulations risks within the portfolios.
  • Investigated activities of accounts/ account holders to enforce laws and regulations as well to mitigate and report any illegal activities.
  • Review and decisioning retention or exit of clients based on investigations.
  • Delivered training programs to inform new and current employees about compliance issues.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.

Manager – Premier Sales and Services (Branch)

HSBC Bank
2010-01 - 2016-12
  • Managed a team of Face to Face Relationship managers to deliver the Group's Premier & Wealth Management strategy.
  • Check KYC, CDD of existing and onboarding clients to ensure compliance with policies to mitigate and deter any illicit activities.
  • Managed the 'Deferred Prosecution Project' of 2012 for Dubai branch to overlook a team for remediation of Client files that were incomplete.
  • Ensured a high level of service maintained by the relationship manager to Top Tier and VIP clients
  • Implemented the ‘Customer First’ strategies by providing training and motivation to the Customer Service front desk and agents.
  • Built cohesive team that perform at high standards and exceeded sales and acquisition targets.
  • Utilized cross selling and direct marketing techniques to focus on client’s needs.

Advance Centre Manager (Dubai Branch)

HSBC
2005-01 - 2010-12
  • Ensured the efficient functioning of a department of 27 staff and maximise productivity.
  • Deliver a high level of service to customers and enhance the service standards of the branch.
  • Maintained and exceeded bank established quality, compliance, and customer service standards
  • Deputized for Branch Manager during their absence.
  • Reduced staff error rates from more than 30% to less than 5%
  • Reduced customer complaints to less than 5% by implementing new processes.
  • Grew team from 7 staff to 27 staff within 5 years through exceeding 100% of acquisition and growth of book resulting in becoming the biggest centre among UAE wide branches.

Work History

MBA Business Administration

University Of Atlanta
2011-11 - 2012-12

High School Arts And Finance

St Marys School
1978-09 - 1989-12

Education

Skills

Compliance, KYC
AML and Sanctions regulations.
Customer Service
Leadership skills
Team Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

ACAMS | AML Compliance, CAMS | In Progress]

2021-02

IQF| Six Sigma, Process Engineering, Green Belt

2014-11

CISI | International Certification for Wealth Accreditation: Wealth Management

2013-06

Additional Information

Work Preference: UAE

Currently residing in UAE

Valid UAE Spouse Visa

Available to work immediately

Interested in: Full time, Part Time, Work from home or project basis

ACAMS | AML Compliance, CAMS | In Progress]

2021-02
Proctor - British Council, British Council exams
2020-09 - 2021-02
Compliance Manager, High Risk Portfolios - HSBC Bank
2016-12 - 2019-11

IQF| Six Sigma, Process Engineering, Green Belt

2014-11

CISI | International Certification for Wealth Accreditation: Wealth Management

2013-06
University Of Atlanta - MBA, Business Administration
2011-11 - 2012-12
Manager – Premier Sales and Services (Branch) - HSBC Bank
2010-01 - 2016-12
Advance Centre Manager (Dubai Branch) - HSBC
2005-01 - 2010-12
St Marys School - High School, Arts And Finance
1978-09 - 1989-12

Timeline