Customer-oriented General Manager with 18 years of experience focused on increasing sales and customer service . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner .
Hi, I’m
JENNIFER WESSON
Ardmore,OK
Summary
Overview
18
years of professional experience
Work History
Ardmore LiquorArdmore, OK
General Manager
06.2018 - Current
Job overview
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Rotated merchandise and displays to feature new products and promotions
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching
- Protected store from loss or theft by setting and enforcing clear security policies
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands., Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Rotated merchandise and displays to feature new products and promotions
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
StageArdmore, OK
First Assistant Manager
01.2011 - 05.2019
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Planned team-building exercises to increase employee performance and job satisfaction
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
House Of Nine SalonArdmore , OK
Owner
05.2014 - 09.2019
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Education
Granbury High SchoolGranbury, TX
High School Diploma
06.2003
University Overview
- Awarded [Award Name]Early Graduate Scholarship
- [Scholarship Name] Scholarship Recipient
Skills
- Performance improvement
- Supplier Monitoring
- Hiring and Onboarding
- Sales Tracking
- Originality and Creativity
- Focus and Follow-Through
- Recruitment
- Team Leadership
- Training and Development
- Conflict Resolution
- Relationship building
- Budgeting
- Employee scheduling
- Verbal and written communication
- Consistently meet goals
- Efficient multi-tasker
- Effective leader
- Staff training/development
- Sales expertise
Timeline
General Manager
Ardmore Liquor
06.2018 - Current
Owner
House Of Nine Salon
05.2014 - 09.2019
First Assistant Manager
Stage
01.2011 - 05.2019
Granbury High School
High School Diploma
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