Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Shields

Jennifer Shields

Rockledge,FL

Summary

Coordinated Dental Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 19 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly-motivated Dental manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Highly-motivated Dental Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Adept individual with more than 19 years working as Manager for $3,000,000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

19
19
years of professional experience

Work History

Dental Office Manager

Collins And Montz DMD
09.2018 - Current
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Performed billing, collection and reporting functions for office generating over $3,000,00.00 annually.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Eaglesoft software.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Dental Office Manager

Brian Biehl DMD
07.2003 - 08.2018
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Performed billing, collection and reporting functions for office generating over $800,000.00 annually.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Eaglesoft software.

Education

High School Diploma -

Fort Mill High School, Fort Mill, SC

Skills

  • High-Volume Environments
  • Prescription Refills
  • Team Management
  • Staff Training
  • Clerical Support
  • Office Supplies and Inventory
  • Inquiry Requests
  • Accounts Payable and Accounts Receivable

Timeline

Dental Office Manager - Collins And Montz DMD
09.2018 - Current
Dental Office Manager - Brian Biehl DMD
07.2003 - 08.2018
Fort Mill High School - High School Diploma,
Jennifer Shields