Jennifer Schaub
Office assistant
South New Berlin,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on additional and new responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Assistant
Instacart
South New Berlin, NY
03.2017 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Kept vehicle clean and neat to offer professional impression to every customer.
Office manager
Wahl auto
Cooperstown, NY
10.2011 - 01.2015
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered multi-line phone system and greeted callers enthusiastically.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Completed weekly payroll for company employees.
Office clerk
Tops markets
Cooperstown, NY
05.2005 - 08.2014
- Front office responsibilities, bookkeeping, greeting customers, key carrier, stocking, cleaning, cashier, lotto machines, weekly store closings, and all other aspects of front office duties as required by management
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Merchandiser
Apollo Retail Specialists
Oneonta, NY
01.2011 - 04.2011
- Setting up displays
- Using planograms to reset stores shelving
- Removal and setting up of shelving
- Merchandising inventory and refacing products as well as removing outdated products
- Aking with many other duties as per management, or team lead.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
CNA
AO Fox hospital
Oneonta, NY
10.2002 - 04.2004
- Assisting residents with activities of daily living in a nursing home setting
- Responsible for elderly care, transporting, transferring to wheelchair from bed, bed to wheelchair, Hoyer's lifts, giving residents baths and showers, positioning residents who are non-ambulatory in bed to maintain good skin health
- Feeding residents, toileting and changing pads if soiled, compassionate care, Alzheimer's patients
- Dementia
- ALS, multiple sclerosis
- Hospice care and post modem care as needed
- Any other functions performed as per nurse management
- Often working with minimal staff.
Call Center Customer Service Representative
Comcast cable
Watertown, NY
01.2002 - 01.2004
- troubleshooting customers internet service, wireless connection,
- LAN, Ethernet,, Windows based computers as well as Apple and lynx
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Associates degree - Accounting
SUNY Delhi
Delhi, NY05.2007
Skills
- Data entry: Attention to detail
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Tendency to be well-organized, rule-abiding, and hard-working
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Excellent Communication
Certification
- Certificate in QuickBooks bookkeeping Training - September 2022
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Personal Assistant
Instacart
03.2017 - Current
Office manager
Wahl auto
10.2011 - 01.2015
Merchandiser
Apollo Retail Specialists
01.2011 - 04.2011
Office clerk
Tops markets
05.2005 - 08.2014
CNA
AO Fox hospital
10.2002 - 04.2004
Call Center Customer Service Representative
Comcast cable
01.2002 - 01.2004
Associates degree - Accounting
SUNY Delhi
- Certificate in QuickBooks bookkeeping Training - September 2022
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