Hi, I’m
JENNIFER KHALIL, CMCA, AMS
Conroe,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Attentive Community Association General Manager possessing seven plus years of success in onsite management of master planned communities, condominiums, mid rises to facilitate resident safety and satisfaction. Well-versed in service contract negotiation and serving as support for the board of directors. Excellent reputation for resolving problems and time management. Knowledgeable in most building and facility repairs coupled with an understanding of all current codes and safety procedures. A service-oriented individual offering skills in project management and conflict resolution.
Overview
19
years of professional experience
1
Certification
Work History
GrandManorsColdspring, TX
General Manager
07.2022 - Current
Job overview
- Management of lakefront master planned community, including marina retail store and fueling station.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Manage staff of 7 team members.
- Work closely with 16 committees including Finance, Grounds, Marina.
- Developed team communications and information for meetings.
- Deed Restriction Enforcement
- Monthly Financial Reviews
- Annual Meeting and Elections
- Proposal / Contract Management
- Association Insurance Management
- Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Managed budget implementations, employee evaluations and contract details.
Goodwin & CompanyColdspring, TX
Director of Community Association Management
10.2021 - 07.2022
Job overview
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Eased team transitions and new employee orientation through effective training and development.
- Trained new employees on proper protocols and customer service standards.
- Communicated effectively with owners, residents and on-site associates.
RealManage LLCHouston, TX
Community Association Manager /Onsite Property Manager
03.2019 - 10.2021
Job overview
- Historical Mid Rise Onsite / Portfolio Management
- Assessment Collection
- Deed Restriction Enforcement
- Monthly Financial Reviews
- Annual Meeting and Elections
- Budgeting
- Building / Community Inspections
- Proposal / Contract Management
- Association Insurance Management
- Communicated effectively with owners, residents and on-site associates.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Provide constant vendor/contractor communications concerning scheduling, repairs, billing, vendor relations and certificates of insurance.
LEAD Association Management, IncHouston, TX
Client Manager
04.2017 - 03.2019
Job overview
- Master Planned Community Management - Including Harvest Green, Jordan Ranch, Imperial and Veranda.
- Deed Restriction Enforcement
- Monthly Financial Reviews
- Annual Meeting and Elections
- Budgeting
- Committee Experience- Johnson Development Your Community Foundation Committees
- Proposal / Contract Management
- Association Insurance Management
- Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Crest Management Houston, TX
Onsite Community Manager
01.2016 - 04.2017
Job overview
- Provided administrative, operational and managerial advice to Board of Directors.
- Community inspections and enforcement of community rules and restrictions.
- Amenity access device processing.
- Processed Exterior Modification Requests Applications.
- Ensure all residents uphold policies and procedures dictated in Declarations, Covenants, Conditions and Restrictions.
- Maintain accurate records of all community assessments.
- Generate community E-Blasts for important community information, events, alerts.
- Oversees all aspects of club house rentals.
- Conducted monthly Board Meetings and annual elections.
ASSOCIATION HEALTH CARE MGMTHouston, United States, United States
Executive Administrative Assistant
06.2004 - 01.2016
Job overview
- Preparing business correspondence and presentations, transcribing and distributing minutes of meetings.
- Plan, coordinate, and arrange both domestic and international business travel.
- Maintain calendar, handle sensitive and confidential information.
- Schedule global business meetings, teleconferences, video conferences and corporate events.
- Purchase and maintain supplies, and arrange for equipment maintenance.
- Confident central contact person for executives during absence's.
- Property Management.
- Document control and client management.
- Conduct research, compile and type reports and proposals.
- Office Management.
- Benefit Administration.
- HR Coordination / Onboarding new employees.
Education
Community Association Institute Houston, TX
M203 - Community Leadership
04.2022
Community Association Institute Houston, TX
M-201 Facility Management
02.2022
Skills
- Training and Development
- Community rules and regulations
- Vendor relationship management
- Building operations
- Board of directors support
- Service contract negotiation
- Budget administration
- Verbal and written communication
- Maintenance knowledge
- Staff Management
- Project Management
- Operations management
Certification
CMCA - Certified Manager of Community Associations
AMS - Association Management Specialist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
GrandManors
07.2022 - Current
Director of Community Association Management
Goodwin & Company
10.2021 - 07.2022
Community Association Manager /Onsite Property Manager
RealManage LLC
03.2019 - 10.2021
Client Manager
LEAD Association Management, Inc
04.2017 - 03.2019
Onsite Community Manager
Crest Management
01.2016 - 04.2017
Executive Administrative Assistant
ASSOCIATION HEALTH CARE MGMT
06.2004 - 01.2016
Community Association Institute
M203 - Community Leadership
Community Association Institute
M-201 Facility Management
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