Information Specialist adept in researching scientific and tools information requests. Resourceful, energetic and results-oriented multitasker. Strong data collection, analysis and reporting skills. Interprets and relays highly technical information to various audiences while maintaining integrity of data and findings. Focused and dependable CSR/Reserchers Recognized for being critical and analytical problem solver methods utilized patience and utilizing all tools provided to quickly solve the situations and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for patience and compliance month after month and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Experienced with over 8 years of experience in Excellent reputation for resolving problems and improving customer satisfaction. Passionate Trainer with extensive knowledge of training and proven success working with clients. Devoted to long-lasting and comprehensive results for every client. Trained and [Software] use.
Work History
Information Specialist
Peckham Industries
Phoenix, AZ
10.2019 - 04.2021
Gather travel dates make appointments , to solve ambiguous situations, Educate on doumentation required for compliance streamline appointments or mail in applications.
Collected data by identifying information sources and designing survey and collection methods.
Used database to research, gather, analyze and present data.
Publisher Remote
George, Job Examiner & BVM
Glendale, AZ
04.1988 - 07.2020
Utilized desktop publisher software to examine printed materials and verify design elements remained intact.
Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
Leveraged advanced Microsoft Word functions to create solicitation-specific templates and format response documents
Recommended layout changes to make materials more accessible and improve presentation.
Communicated with vendors to secure supplies and drive on-time completion of document reproduction.
Prepared sample layouts for approval using computer software.
Established project archive management system, enabling staff to locate resources directly and with ease.
Worked within multilevel approval structures to maintain quality standards for work.
Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.
CSR SALES TRAINER
Associated Supply
Phoenix, AZ
04.2010 - 05.2012
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Remote Account Executive
I.C.E
Phoenix, Arizona
05.2008 - 08.2010
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Prospected new clientele through networking, cold calling, canvassing and referrals.
Drove new business development through qualifying leads, building relationships and executing strategic sales.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Contacted customers as issues arose to provide prompt resolutions.
Identified client business needs by gaining understanding of goals, objectives and processes.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Advertising Account Executive
Dominion, The Employment Guide
Phoenix, Arizona
05.2002 - 06.2008
Made outbound calls to existing customers to upsell advertising packages.
Created and presented media and advertising packages to prospective customers.
Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Developed strong relationships with advertisers and negotiated pricing following established procedures.
Education
GED -
Alhambra High School
Phoenix, AZ
2022
Skills
Industry Report Reading
Training Methodologies
Administrative Support
Data Science
Effective Written and Verbal Communication
Courteous with Strong Service Mindset
Call Documentation
Customer Retention Strategies
Upbeat and Positive Personality
Answering Customer Questions
Active Listening
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.