Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jennifer Ford

ALBUQUERQUE,NM

Summary

Resourceful and innovative Instructional Designer with over 10 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. History of improving course strength and modernizing instruction with a fresh and forward-thinking approach to education. Bringing understanding of traditional and contemporary approaches, instructional strategies and materials offerings.

Overview

29
29
years of professional experience
1
1
Certificate

Work History

Instructional Support Specialist

Temple University
Philadelphia, United States
12.1999 - 05.2020
  • Designed, implemented, and managed successful training programs to meet department and school needs.
  • Designed course materials and supported the implementation.
  • Teamed with subject matter experts in the evaluation and revision of training tools in order to continually improve learning platforms.
  • Collaborated with administrators to determine course objectives.
  • Effectively implemented best training practices and adult learning principles in the planning and creation of instructional materials.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Managed 20-plus client support calls per day.

Bartender

Meiko Lounge
Dayton, Ohio
08.1986 - 08.1995
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Served high customer volumes during special events, nights and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

No Degree - Liberal Arts And General Studies

Antioch College, Yellow Springs, OH

Skills

  • Instructional Techniques
  • Instructional Design
  • Data Entry
  • Customer Service
  • Client Satisfaction
  • Special Event Staffing

Certification

  • Licensed FAA Aircraft Dispatcher - 1982

Timeline

Instructional Support Specialist - Temple University
12.1999 - 05.2020
Bartender - Meiko Lounge
08.1986 - 08.1995
Antioch College - No Degree, Liberal Arts And General Studies

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