Jennifer Braden
Kansas City,Missouri
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Optometric Technician
Heintz Eye Care
08.2020 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed multi line phone system and coordinated with other physicians.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Event & Social Director
Oak Ridge Family Social Club
03.2022 - 01.2023
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 15 team members.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Managed administrative logistics of events planning, event booking and event promotions
- Consulted with customers to determine objectives and requirements for events
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Performed event coordination for larger parties and gatherings
Manager
Gladstone Jewelers
08.2020 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Provided excellent customer service, promoting customer loyalty and customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Increased sales by 35%.
Administrative Assistant
MJB Worldwide
07.2020 - 01.2021
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Received and routed business correspondence to correct departments and staff members.
Food & Beverage Director
Great Life
05.2015 - 06.2020
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift tasks.
- Onboarded new employees with training and new hire documentation.
- Cross-trained employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and member demands.
- Developed and maintained relationships with members and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll and tip submissions for employees.
- Conducted monthly inventories of beer, wine and spirits.
- Began employment as part-time server and bartender.
Sales Manager
Balano's Jewelry
08.2012 - 09.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Began employment as part-time sales associate.
- Increased sales by 20%.
Education
Medical
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KSHigh School Diploma -
South Lenoir High School
06.1988
Skills
- Exam Prep, Medical History Collection and Equipment Disinfection
- Event Sales, Coordination, Support and Management
- Office Administration, Support, Sales, Training, Inventory Control and Management
- Food and Beverage Sales, Support, Training, Inventory Control and Management
- Motivated Team Leader with over 30 years Customer Service Experience
Certification
- Manager Certification , Clay County Public Health Center- 05/26/2022 tp 05/26/2027
- Adult Liquor Permit, Regulated Industries NHS Department - 04/07/2022 to 04/07/2025
Timeline
Event & Social Director
Oak Ridge Family Social Club
03.2022 - 01.2023
Optometric Technician
Heintz Eye Care
08.2020 - Current
Manager
Gladstone Jewelers
08.2020 - 03.2022
Administrative Assistant
MJB Worldwide
07.2020 - 01.2021
Food & Beverage Director
Great Life
05.2015 - 06.2020
Sales Manager
Balano's Jewelry
08.2012 - 09.2017
Medical
Cowley County Community College And Area Vocational-Technical School
High School Diploma -
South Lenoir High School
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