Hi, I’m
Jenae Pavone
Sebastopol,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
years of professional experience
Work History
Safari West
Gift Shop Assistant Manager and Buyer
07.2020 - Current
Job overview
- My team and I handle guests’ morning check outs from their overnight stays, process gift shop purchases, and direct shoppers to what they’re looking for
- I train new employees to handle guests’ needs efficiently and kindly; we pride ourselves in excellent customer service
- I am also the buyer for several different departments and work closely with my manager to make sure our gift shop is well stocked and organized.
Fit N Furry Pet Resort and Training Center
Front Desk - Customer Service Team Lead
06.2019 - 07.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- In working directly with with my team, we handled all incoming and departing lodging reservations, doggy daycare, grooming appointments, and training camps
- I was in charge of all billing, and collection of payments, in addition to everyday reporting of financials.
Jess Leigh Jewels
Assistant/Brand Ambassador
04.2015 - 05.2019
Job overview
- I was in charge of inventory for all boutiques that carried our jewelry.
- I also worked in sales for her company, and worked directly with the designer to schedule shows and events; making sure everything stayed organized and ran smoothly.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
Portraits For Pits
Customer Service Specialist
01.2017 - 01.2018
Job overview
- Took orders, sent invoices, kept everything organized, and made sure artists stayed on task to get orders done and delivered on time
- Managed over 75 customer inquiries per day.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
Safari West
Zoo Keeper/Tour Guide/Front Desk Receptionist
06.2013 - 01.2014
Job overview
- Helped make diets, gave animals their food and water, cleaned dishes, and prepared for the following day
- Also gave forty-five minute walking tours to guests, and worked part time as areceptionist in main office.
Frank Howard Allen RealtorsSanta Rosa, CA
Secretary
08.2010 - 05.2011
Job overview
- Assisted real estate agents in making fliers for homes, maintained office equipment, answered phones, greeted clients, worked with agents and their perspective buyers on open houses, and kept entire office running on weekends.
Education
Loyola University New OrleansNew Orleans, LA
Bachelor of Arts from Sociology
05.2015
Santa Rosa Junior CollegeSanta Rosa, CA
Some College (No Degree) from Behavioral Psychology
Skills
- Excellent interpersonal skills - Customer friendly
- Strong communication skills - Computer proficient
- Committed to 100% client satisfaction - Creative problem solver
- Performs well in high-demand, - Successful at multitasking
- Succeeds in fast paced environments
- Business Leadership
- Scheduling and Coordinating
- Customer Retention
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gift Shop Assistant Manager and Buyer
Safari West
07.2020 - Current
Front Desk - Customer Service Team Lead
Fit N Furry Pet Resort and Training Center
06.2019 - 07.2020
Customer Service Specialist
Portraits For Pits
01.2017 - 01.2018
Assistant/Brand Ambassador
Jess Leigh Jewels
04.2015 - 05.2019
Zoo Keeper/Tour Guide/Front Desk Receptionist
Safari West
06.2013 - 01.2014
Secretary
Frank Howard Allen Realtors
08.2010 - 05.2011
Loyola University New Orleans
Bachelor of Arts from Sociology
Santa Rosa Junior College
Some College (No Degree) from Behavioral Psychology
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