Jena Chatlos
Deerfield Beach,FL
Summary
Result-oriented Project Manager with a successful track record of delivering projects on time and within budget. Recognized for leading cross-functional teams, reducing operational costs, and improving client satisfaction. Skilled in project planning, budgeting, and metrics analysis with a 100% on-time delivery rate. Collaborative, goal-driven, and consistently exceeds goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Executive Assistant /Project Manager
AXL Interior Remodel & Carpentry
11.2022 - Current
- Managed executive's calendar, prioritizing meetings and appointments and reducing scheduling conflicts by 30%.
- Assisted in creation of project plans, timelines, and budgets, resulting in 15% increase in project efficiency.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Project Manager
Scribekick
01.2022 - 11.2022
- Successful project management with 100% completion rate, 25% increase in customer satisfaction, and 98% budget adherence
- Communicated effectively with clients, project owners, and team members to ensure smooth project coordination.
- Managed CRM system to keep accurate and relevant information up to date.
- Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments
Operations and Client Onboarding Manager
Scribekick
07.2020 - 01.2022
- Successfully managed day-to-day operations, reducing costs by 10% and improving efficiency and productivity by 40%.
- Supervised team of 12 trainers responsible for client onboarding, implementing processes that reduced onboarding time by 50%, and improved client retention and satisfaction by 30% and 37%, respectively.
- Created and implemented key systems for staffing, scheduling, and client relations, optimizing operations as company grew.
- Extensive experience in HR and recruitment, ensuring compliance with policies and procedures, interviewing, on/off-boarding, and evaluating job candidates.
- Resolved complaints promptly, delivering appropriate solutions and achieving satisfactory resolutions.
Medical Scribe Trainer
Scribekick
09.2019 - 07.2020
- Trained new hires, resulting in stronger staff development and increased productivity by 35%
- Accompanied physician during patient encounters to document patient charts
- Managed and developed all new hiring training in Litmos to ensure consistent and effective training for new hires.
Lead Server
First Watch
01.2016 - 01.2019
- Coordinated dining room personnel to provide prompt service to patrons increasing efficiency by 15%.
- Set and enforced high-quality service standards for customer satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Post-Baccalaureate Certificate -
Florida Atlantic University
Boca Raton, FL12.2019
Master of Science -
University of Pittsburgh
Pittsburgh, PA12.2012
Bachelor of Education -
Indiana University of Pennsylvania
Indiana, PA05.2011
Skills
- Project Management
- Project Planning
- Risk Management
- Client Relationships
- Organization
- Collaboration
- Communication
- Adaptability and problem-solving
- Strategic thinking
- Attention to detail
Certification
- Project Management Foundations - LinkedIn
- Learning Six Sigma Foundations - LinkedIn Learning
Timeline
Executive Assistant /Project Manager
AXL Interior Remodel & Carpentry
11.2022 - Current
Project Manager
Scribekick
01.2022 - 11.2022
Operations and Client Onboarding Manager
Scribekick
07.2020 - 01.2022
Medical Scribe Trainer
Scribekick
09.2019 - 07.2020
Lead Server
First Watch
01.2016 - 01.2019
Post-Baccalaureate Certificate -
Florida Atlantic University
Master of Science -
University of Pittsburgh
Bachelor of Education -
Indiana University of Pennsylvania
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