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Summary
Overview
Education
Work History
Skills
Work Availability
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Jeffery Smith

Jeffery Smith

IT Support Specialist
San Marcos
Summary

Clear understanding of hardware and customer service with training in Cyber Security. Motivated to learn, grow and excel in IT. Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths are in providing comprehensive network design, attention to detail, and excellent organizational skills within security frameworks.

Overview
2
2
years of post-secondary education
7
7
years of professional experience
Education

Bachelor of Arts Computer Information Technology (Cyber Security)

Point Loma Nazarene University
01-2020 - 12-2021
Work History

Technical Office Support Staff

California Department Of Veteran Affairs
01-2021 - 12-2021

• Delivered technology end-user technology support across multiple platforms including Windows, Apple, Linux, and Android.
• Successfully balanced the need for a high level of customer service and rapid issue resolution.
• Implemented process changes that simplified digital signing software usage thus increasing utilization.
• Provided one on one end-user education for Windows365.
• Utilized VetPro to compose correspondence letters to explain the status of applications and request additional documentation.
• Assisted veterans face to face in navigating their documentation while respecting HIPPA privacy.

Maritime Enforcement Specialist

United States Coast Guard
04-2016 - 08-2018
  • Instructed station policies and various certifications required for new members, resulting in their effective team coordination becoming a overall asset.
  • Boarded recreational and commercial vessels to check for compliance with laws.
  • Completed training courses for general enforcement and specific subjects such as anti-terrorism actions.
  • Completed and submitted thorough reports on incidents and observations.
  • Interviewed and detained individuals suspected of breaking United States maritime laws.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Carried out day-day-day duties accurately and efficiently.
  • Analytically solved limitations allowing for quicker response times from 30 minutes to 5 minutes.

Honor Guard Member

United States Coast Guard
08-2012 - 08-2016
  • Represented Coast Guard service in front of foreign world leaders, dignitaries to include President Obama directly in over 300+ missions.
  • Kept extreme level of detailed care for uniform and displayed mastery of military customs during formal ceremonies.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Showed mastery of skill for drills and military honors in laying to rest passing active duty members.
  • Instructed 20+ new personnel on perfecting skills in different qualifications making them effective team members.
  • Improved drill mastery through 1,200 hours per year with consistent hard work and dedication to flawless completion of highly visible missions.
Skills

Maintaining equipment

Teamwork

Hardware and software installation

Desktop and laptop installations

Application installations

Desktop support

Data recovery

Data Retention

Data Management

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline

Technical Office Support Staff

California Department Of Veteran Affairs
01-2021 - 12-2021

Bachelor of Arts Computer Information Technology (Cyber Security)

Point Loma Nazarene University
01-2020 - 12-2021

Maritime Enforcement Specialist

United States Coast Guard
04-2016 - 08-2018

Honor Guard Member

United States Coast Guard
08-2012 - 08-2016