Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeff Lee

Critical Operations Technician I
San Jose,CA

Summary

Forward-thinking Operations Specialist bringing 22 years of expertise in Data Center Operations. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in ServiceNow and Workday.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Critical Operations Technician I

QTS Data Centers
Santa Clara, United States
12.2022 - Current

Data Center Operations duties. Monitoring mechanical and electrical equipment that support the data centers.

Data Center Operations Lead Technician

QTS Data Centers
Santa Clara, CA
12.2016 - 12.2022
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Supported senior teammates performing crisis management during critical situations or major service outages.
  • Installed and managed structured cabling infrastructure.
  • Assisted with performing infrastructure readiness tests.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Entered device locations and cable connections into database.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Dressed and labeled cables for easy identification and traceability.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.

Data Center Operations Technician

QTS Data Centers
Santa Clara, CA
12.2000 - 12.2016
  • Identified and reported problem devices and replaced defective parts.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Assisted with performing infrastructure readiness tests.
  • Dressed and labeled cables for easy identification and traceability.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Installed and managed structured cabling infrastructure.
  • Entered device locations and cable connections into database.

Education

GED -

Idependence High School
San Jose, CA

Skills

  • Training Initiatives
  • Equipment Inspection
  • Splice Cable
  • Data Collection
  • Customer Satisfaction
  • Preventive Maintenance
  • Quality Assurance Inspections
  • Order Supplies
  • Ethernet Cables
  • Train Employees

Certification

  • BICSI Installer I, Copper
  • BICSI Installer 2, Optical FIber
  • Certified Fiber Optic Technician
  • ITIL Certified

Timeline

Critical Operations Technician I

QTS Data Centers
12.2022 - Current

Data Center Operations Lead Technician

QTS Data Centers
12.2016 - 12.2022

Data Center Operations Technician

QTS Data Centers
12.2000 - 12.2016

GED -

Idependence High School
Jeff LeeCritical Operations Technician I