Jean-Luc Nguyen
Lake Forest,CA
Summary
I am a current student at Irvine Valley College, studying Psychology in order to pursue a career as a counselor/therapist for students in college/high school. I have acquired skills both through 2 previous jobs as well as involvement in school such as communication, efficient team work, problem solving, and leadership skills. Another personal endeavor has been serving as the current president of the newly founded Vietnamese Student Association at IVC, which aims to establish and continue to share Vietnamese Culture in the Orange County community.
Overview
2
2
years of professional experience
Work History
Bakery Team Member
Whole Foods Market Inc
10.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Certified Trainer
Raising Cane's Chicken Fingers
12.2020 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Taught new team members correct procedures for all areas of operations.
Education
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA06.2024
High School Diploma -
University High School
Irvine, CA06.2020
Skills
- Strong Communication Skills
- Leadership Skills
- Timely Food Delivery
- Station Preparation
- Safe Work Practices
- Guest Satisfaction
- Active Listening
- Team Collaboration
- Efficient and Quality Service
- Customer Service
- Safety and Cleanliness Standards
Affiliations
As the one of the founders and President of the newly founded Vietnamese Student Association at IVC, I aim to help preserve Vietnamese Culture and traditions by sharing it through a variety of engaging meetings and events with the greater Orange County Community. With my role as President, I am responsible for maintaining an organized board that are informed of their delegated responsibilities, consistently planning and creating events to keep general member interest, and continue to uphold our club's goal of preserving and sharing Vietnamese Culture through all our events and activities.
Timeline
Bakery Team Member
Whole Foods Market Inc
10.2022 - Current
Certified Trainer
Raising Cane's Chicken Fingers
12.2020 - 08.2021
Associate of Arts - Psychology
Irvine Valley College
High School Diploma -
University High School
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