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Jay Elicer Deuz
Server
Manila
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
To share the experience of a world class service in which I can pursue professional and personal education growth towards my career and to reach my dreams.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Front of House Team Member
Bistro Group of Companies
Taguig
05.2018 - Current
- FISH&CO / MODERN SHANGHAI PH
- Store Opening Team of Fish&Co and Modern Shang Concepts. (Opened 3 Branches)
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waiter/ Front of the House Supervisor
KPub BBQ Meat All You Can The Fort Strip BGC
Taguig City
11.2015 - 04.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Waiter
Max’s Restaurant Harrison Plaza
Manila
03.2015 - 08.2015
Waiter
Max’s Restaurant Ermita Branch
Manila
06.2014 - 02.2015
Dining Staff
Dencio's Bar and Grill Restaurant, Venice Piazza
Taguig City
07.2012 - 05.2014
Education
Diploma - Hotel and Restaurant Services
ABE International Business College
Manila, Philippines 03.2009 - 04.2011
High School Diploma -
Araullo High School
Manila, Philippines 03.2005 - 04.2009
Skills
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Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Software
Certification
ServSafe Food Handler National Restaurant Association
Timeline
ServSafe Food Handler National Restaurant Association
04-2020
Basic Training /SOLAS
02-2020
Bistro Group "Team Success Workshop"
09-2019
Bistro Group "Train the Trainer"
03-2019
Bistro Goup "Recognition for Passing the NSF Program"
09-2018
Front of House Team Member
Bistro Group of Companies
05.2018 - Current
Bistro Group "3Days Classroom Training & Personality Development"
05-2018
Waiter/ Front of the House Supervisor
KPub BBQ Meat All You Can The Fort Strip BGC
11.2015 - 04.2018
Max's Server of the Season Best in Attendance
05-2015
Waiter
Max’s Restaurant Harrison Plaza
03.2015 - 08.2015
Waiter
Max’s Restaurant Ermita Branch
06.2014 - 02.2015
Dining Staff
Dencio's Bar and Grill Restaurant, Venice Piazza
07.2012 - 05.2014
Diploma - Hotel and Restaurant Services
ABE International Business College
03.2009 - 04.2011
High School Diploma -
Araullo High School
03.2005 - 04.2009