JASON L. BARNUM
Timeshare Owner Services Supervisor
Logandale,Nevada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Helpful Service Supervisor with 13 years of customer service experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
20
20
years of professional experience
Work History
Timeshare Owner Services Supervisor
Mesquite Gaming, LLC
Mesquite, Nevada
06.2021 - Current
- DEVELOPMENT
- Provide excellent “first impression” to timeshare guests when checking guest into their accommodations and maintain positive relationship with guest(s) throughout their stay at our vacation club
- Provide quick and accurate response to guest requests and problems; exercising self motivation and ability to motivate others
- Answer telephones, provide exceptional service to callers and guests, make timeshare reservations in-house, deposit owner’s weeks with exchange companies, assist with requested exchange company interactions, check guests in and out, maintain RCI and Interval International timeshare unit inventory, including, but not limited to banking bulk inventory
- Work closely with fellow office, guest services associates, housekeeping staff and maintenance personnel, leading by example, always presenting a positive image regarding company and developmental procedures
- Maintain front office organization; keep office and front desk stocked with supplies, including working with inventory coordinator to fill purchase orders for front desk and office supplies
- Supervise front office staff, including answering questions pertaining to owner/guest services concerns; informing staff of, and enforcing, team, departmental and company policies; filling in as needed for front desk staff on time off; assisting Timeshare Department Director; and other duties as assigned
- Educate employees from diverse background and generations on policies, procedures and daily duties according to company standards and guidelines
- Empower employees to take their job knowledge and apply to real-time situations and mastering their domain
- Customer/guest relations expert with demonstrated skill ensuring delivery of outstanding customer service and resolving complex complaints to high satisfaction
- Perform varieties of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Accomplished multiple tasks within established time frames.
- Managed over 40 calls per day.
Student
American Public University System
Charles Town, West Virginia
11.2012 - 02.2016
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Gathered information to research American History to contribute to master's thesis project.
- Worked with professors and community groups to develop personal projects for program research support
Executive Assistant Manager
Walgreens
Tucson, Arizona
10.2001 - 06.2010
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Supervisor
Osco Drug
Tucson, Arizona
06.1999 - 10.2001
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Aerospace Ground Equipment Mechanic
United States Air Force
03.1992 - 03.1996
- Repaired mechanical, electronic and hydraulic components of specialized flight systems.
- Maintained vehicles per manufacturer specifications, applying prescribed preventive maintenance per USAF support documentation.
- Interpreted diagnostic code information to isolate hardware and software failures, suggesting correctional measures to correct discovered flaws.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Inspected more than 100 pieces of aerospace ground equipment (AGE.)
Education
Master of Arts - American History
American Public University System Charles Town
Charles Town, WV02.2016
Master of Arts - Adult Education & Training
University of Phoenix
Phoenix, AZ05.2011
Bachelor of Science - History & Political Science
Northern Arizona University
Flagstaff, AZ06.1999
Skills
- Team Management
- Office Management
- Customer Loyalty
- Customer Feedback
- Customer Care
- Travel Coordination
- Adaptable and Resilient
- Friendly and Relatable
- Confidence and Drive
- Administration and Reporting
- Issue and Conflict Resolution
- Staff Management
- Room Assignments
- Verbal and Written Communication
- Registration Processing
- Hotel Reservation Systems
- Complaint Resolution
- Time Management
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Timeshare Owner Services Supervisor
Mesquite Gaming, LLC
06.2021 - Current
Student
American Public University System
11.2012 - 02.2016
Executive Assistant Manager
Walgreens
10.2001 - 06.2010
Supervisor
Osco Drug
06.1999 - 10.2001
Aerospace Ground Equipment Mechanic
United States Air Force
03.1992 - 03.1996
Master of Arts - American History
American Public University System Charles Town
Master of Arts - Adult Education & Training
University of Phoenix
Bachelor of Science - History & Political Science
Northern Arizona University
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