Jamie Lee Randolph
Summary
Professional Statement Versatile and adaptable professional with over 18 years of experience in customer service, adopting the vision and mission of the company. Seeking role where using excellent problem-solving skills, and active listening to build rapport with empathy; detail oriented with strong leadership skills exceeding goals and expectations. Caring and skilled Executive passionate about positively impacting programs and helping participants providing expert support. Familiar with Customer Relations and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
14
14
years of professional experience
Work History
Pharmacy Warehouse Coordinator
Amerimed/Robert Half
West Chester, OH
11.2021 - Current
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Enforced organizational standards to maintain safe and healthy work environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced waste with staff supervision and using first-in first-out method.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
(Volunteer)Director of Business Development
Sum1 Project Organization
Mason, OH
01.2018 - Current
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
(Temp)Billing, Data Analyst
Robert Half Staffing Agency
Blue Ash, OH
08.2021 - Current
- Billing Forms, Client Information.
- Verification of data.
- Managed 10 live cases for Data Entry of client information.
- Working in several applications for verification of identification, insurance(s), getting record number.
- Identified and documented detailed business rules and use cases based on requirements analysis
(Temp)Consumer Lending Advisor
Alexon Staffing
Blue Ash, OH
07.2021 - 08.2021
- Consumer Application Denials.
- Verification of data.
- Data Entry of client information.
- Working in several applications for verification of identification, advising of denial issues, filing issues and complaints for legality reasons.
- Handled 200 calls per daily to address customer inquiries and concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Created plans and communicated deadlines to ensure projects were completed on time
- Drove operational improvements which resulted in savings and improved profit margins
- Adhered to social distancing protocols and wore mask or face shield
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
(Temp)Claims Processor
Epiq US
Mason, OH
10.2020 - 11.2020
- Litigation enrollment forms.
- Verification of data.
- Data Entry of Data Collected from Clients.
- Working in several applications for allocation of funds, verification of identification, renaming documentation.
- Saved $5000 by implementing cost-saving initiatives that addressed long-standing problem
- Managed over 50 calls daily.
A/R Partner
Precision Staffing/Cintas US
Blue Ash, OH
01.2018 - 06.2018
- Assisted with troubleshooting problem within SAP platform for posting of payments.
- Accurately processed checks that came in for payment.
- Efficiently toggled between several applications on multiple screens.
- Notified vendor in call center environment of any overpayment or short payment on accounts.
- Verified vendor account information to adhere to compliance regulations and security procedures.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Therapeutic Foster Parent, Respite Care
Angels Guardian Youth Services US
Cincinnati, OH
03.2013 - 02.2017
- Helped children manage behaviors through transitioning period.
- Made sure children were emotionally, mentally, and physically well cared for.
- Participated in visitation with biological family, court cases, and other events.
- Maintained top positions in department for bonuses.
- Adhered to HIPAA guidelines, and protection guidelines for each child.
- Collaborated in creation of Children Studies and Behaviors classes for 20 and all grade students
Relationship Manager, Credit Cards
Barclaycard US
Cincinnati, OH
07.2016 - 10.2016
- Call center environment; managed inbound calls and customer chat sessions.
- Used active listening to build rapport and quickly resolve customer needs.
- Toggled between several open applications/windows on multiple screens.
- Worked with Bank Secrecy Act.
- Achieved number 1 and 2 in department for bonuses after 30-day training.
- Maintain adherence to policies and procedures.
Fraud Detection Analyst
Vantiv, LLC
Symmes, OH
01.2012 - 03.2013
- Worked in call center environment, managed inbound and outbound calls.
- Studied and analyzed trends within system for suspicious activity on cardholders' accounts.
- Placed temporary blocks on debit and credit cards during verification of process.
- Verified transactions as fraudulent activity or known transactions.
- Deescalated calls from clients while educating them on how fraudulent activity can occur.
- Accessed several windows and multiple screens while assisting customers.
- Worked several confidential projects for different financial institutions on fraudulent activity on accounts.
- Consistently adhered to company policies and procedures.
- Investigated cases of insurance and credit card fraud, which involved upwards of $5000 per case
(Temp) Customer Service Rep I & II
Adecco Staffing/Luxottica US
Mason, OH
10.2011 - 01.2012
- Toggled between several applications.
- Answered inbound calls for tracking; took orders, upsold products based on need, and transferred calls to other departments.
- Troubleshot and resolved problems within accounts, authorizations, or shipments.
- Managed to follow all policies and procedures.
- Worked with 10 individuals on special projects to change implementation of policies and procedures.
Claims Analyst
Kelly Services/Wellpoint
Mason, OH
04.2008 - 08.2010
- Reviewed codes and troubleshot claims to verify information before allocating funds.
- Used multiple applications to provide information to cardholders regarding account balances, payment information, authorizations, pending transactions, and accrued interest.
- Made decisions concerning removal or adjustments of finance charges, late fees, and over-limit fees following established policies and procedures.
- Handled electronic filing, grievances, and reconsideration.
- Toggled between several applications within company platform to access client details from clients' accounts on double screens.
- Updated client information, increased sales volume, and retained clients.
- Notated accounts for future contacts with client.
- Always adhered to policies and procedures.
- Directed claims negotiations within allowable limit of $1000 and supported successful litigations for advanced issues
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ07.2023
BA - Business, Small Business Management & Entrepreneurship
University of Phoenix
Online05.2021
Certificate - Small Business & Entrepreneurship
University of Phoenix
Tempe, AZ06.2020
AA - of Business Fundamentals
University of Phoenix
Online04.2019
CNA Certification, Alternative Healthcare -
Cincinnati Medical
Cincinnati, OH06.2016
Diploma -
Suitland High School
Forestville, MD06.1999
Skills
- Program Evaluation and Improvements
- Case Management
- Verbal and Written Communication
- SAP
- Proficient In Ms Office
- Research And Due Diligence
- Quality Control Guidelines
- Data quality assurance processes
- Business needs analysis
- Project Management
- Customer Service Experience
- Customer Billing
- Customer Relationships
- Closing Processes
- Ability To Work Independently
- Distribution and warehousing
- Staff Management
- Loading and unloading
- Warehouse Logistics
- Order picking and processing
- Flexible and Adaptable
- Teamwork and Collaboration
- Analytical and Critical Thinking
Timeline
Pharmacy Warehouse Coordinator
Amerimed/Robert Half
11.2021 - Current
(Temp)Billing, Data Analyst
Robert Half Staffing Agency
08.2021 - Current
(Temp)Consumer Lending Advisor
Alexon Staffing
07.2021 - 08.2021
(Temp)Claims Processor
Epiq US
10.2020 - 11.2020
A/R Partner
Precision Staffing/Cintas US
01.2018 - 06.2018
(Volunteer)Director of Business Development
Sum1 Project Organization
01.2018 - Current
Relationship Manager, Credit Cards
Barclaycard US
07.2016 - 10.2016
Therapeutic Foster Parent, Respite Care
Angels Guardian Youth Services US
03.2013 - 02.2017
Fraud Detection Analyst
Vantiv, LLC
01.2012 - 03.2013
(Temp) Customer Service Rep I & II
Adecco Staffing/Luxottica US
10.2011 - 01.2012
Claims Analyst
Kelly Services/Wellpoint
04.2008 - 08.2010
MBA - Business Administration And Management
University of Phoenix
BA - Business, Small Business Management & Entrepreneurship
University of Phoenix
Certificate - Small Business & Entrepreneurship
University of Phoenix
AA - of Business Fundamentals
University of Phoenix
CNA Certification, Alternative Healthcare -
Cincinnati Medical
Diploma -
Suitland High School
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