Summary
Overview
Work History
Education
Skills
Timeline
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James Walker

Warren,OH

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

6
6
years of professional experience

Work History

Field Engineer – Network/A+ Computer Technician

Self-employeed 1099
Warren, Ohio
11.2019 - Current
  • Provided on-site technical support for 400+ engineers and executive staff in the electrical engineering industry.
  • Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Self-motivated, with a developed sense of personal responsibility.
  • Work well in team settings, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Field Engineer – Network/A+ Computer Technician

Barrister Global Network Services
Warren, Ohio
01.2022 - 11.2022
  • Field Nation ID: 487664
  • Successfully completed assignments with a 100% on-time record for day contracts
  • Maintained customer satisfaction score of 4.6 out of 5.0 on Field Nation daily job board
  • Worked flexible hours across the night, weekend, and holiday shifts
  • Cultivated interpersonal skills by building positive relationships with others
  • Gained strong leadership skills by managing projects from start to finish
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
  • Volunteered at local community organizations, providing assistance with day-to-day operations

Help Desk Technician

Convergys/Concentrix
Warren, Ohio
01.2017 - 10.2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Provided on-call support for critical issues related to wi-fi, cable tv, and internet services.
  • Documented support interactions for future reference.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT

Associate of Applied Science - Film And Video Production

The Art Institute of Pittsburgh
Pittsburgh, PA

Lakeland Institute of Technology
Hermitage, PA

Skills

  • Hardware and Software Installation
  • Help Desk Support
  • Issue Resolution
  • Microsoft Office
  • Network Updating
  • Tracking and Documentation
  • Computer Configurations
  • Inventory Management

Timeline

Field Engineer – Network/A+ Computer Technician

Barrister Global Network Services
01.2022 - 11.2022

Field Engineer – Network/A+ Computer Technician

Self-employeed 1099
11.2019 - Current

Help Desk Technician

Convergys/Concentrix
01.2017 - 10.2019

Bachelor of Science - Business Management

Western Governors University

Associate of Applied Science - Film And Video Production

The Art Institute of Pittsburgh

Lakeland Institute of Technology

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James Walker