Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Carter

Bartlesville,OK

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by preforming all duties of the job to exacting standards while being honest and forthcoming in all aspects and duties of the leadership role. Performs well under pressure and thrives in fast paced high-volume environments. Open availability allows for full dedication to the task at hand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Order Filler

Walmart
Bartlesville, OK
09.2021 - Current
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Front of House Manager

Traditions Spirits
Norman, OK
09.2015 - 09.2020
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.

Lead Server Trainer

Traditions Spirits
Norman, OK
09.2015 - 09.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed participants and provided corrective measures for skill improvement.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Initiated guidelines for standard operation of serving [Type].
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.

Lead Bartender

Cheddars Stratch Kitchen
, OK
11.2013 - 09.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Decreased waste, following strict recipes and drink measurement protocol.

Education

No Degree - Aviation

University of Oklahoma
Norman, OK

High School Diploma -

Bartlesville High School
Bartlesville, OK
05.2009

Skills

  • Workload Priorities
  • Critical Thinking
  • Ethical Standards
  • Menu Pricing and Writing
  • Employee Performance Evaluations
  • Labor and Overhead Cost Estimation
  • Restaurant Operation
  • Staff Scheduling
  • Supply Ordering and Management
  • Delegating Assignments and Tasks
  • Guest Satisfaction
  • Money Handling
  • Flexible and Adaptable

Accomplishments

  • Collaborated with team of twenty or more volunteers and Scout leaders in the development, planning and constructing a new playground area for the Tri-County Tech child development center as the final project to be awarded the Eagle Scout rank by the Boy Scouts of America.

Certification

  • ServSafe Management Training - October 2019

Timeline

Order Filler

Walmart
09.2021 - Current

Front of House Manager

Traditions Spirits
09.2015 - 09.2020

Lead Server Trainer

Traditions Spirits
09.2015 - 09.2020

Lead Bartender

Cheddars Stratch Kitchen
11.2013 - 09.2015

No Degree - Aviation

University of Oklahoma

High School Diploma -

Bartlesville High School

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James Carter