James Blanchard
Customer Service Contact Center
Greensboro,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Associate Customer Service Supervisor
Ecolab
10.2017 - Current
- Coach 20 team members through day-to-day work and complex problems.
- Identify potential within the team and provided guidance, development opportunities, and support of growth
- Conduct training and mentor team members promoting productivity, growth, and commitment to customer experience.
- Analyze feedback from partnering departments to develop new strategies and process improvements for increased efficiencies.
- Establish and update work schedule for team members to account for changing staff levels and anticipated incoming volumes.
Residential Sales Manager
ADT Security
09.2002 - 09.2017
- Hired, supervised and coached 16 employees on sales strategies to optimize performance.
- Built relationships with customers and community to establish long-term business growth.
Area Administrative Manager
ADT Security
09.2002 - 09.2017
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Directed facilities and office infrastructure for maintenance, office equipment, phone and network systems, vehicle fleet
- Interconnected with all leaders within organization inclusive of sales, installation, service operation, and senior leadership
Installation Manager
ADT Security
09.2002 - 09.2017
- Led and developed team of coordinators in contact center
- Created a new customer experience process with sales leadership
- Bridged sales team and local installation teams for better communication and teamwork
Education
Master of Arts - Organizational Management & Human Resources
01.2011
Bachelor of Science - Business Management
04.2009
Magna Cum Laude
Skills
- Leadership
- Multitasking and Organization
- Verbal and Written Communication
- Critical Thinking
- Managing Operations and Efficiency
- Professionalism
- Customer experience systems
- ACD phone platforms
- Team player
- Inventory/Order Management Systems
- Project Management
- Managing Operations and Efficiency
Timeline
Associate Customer Service Supervisor - Ecolab
10.2017 - Current
Area Administrative Manager - ADT Security
09.2002 - 09.2017
Installation Manager - ADT Security
09.2002 - 09.2017
Residential Sales Manager - ADT Security
09.2002 - 09.2017
Ashford University - Master of Arts, Organizational Management & Human Resources
Indiana Wesleyan University - Bachelor of Science, Business Management
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