Summary
Overview
Work History
Education
Skills
Timeline
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Jamal Hines

Stone Mountain,United States

Summary

Attentive Garden Associate proficient in customer service and sales. Keeps garden areas clean, neat and well-stocked for customers. Cares for plants of all seasons in all weather conditions to maintain healthy stock. Accurately handling money and maintaining paperwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Lawn and Garden Associate

Lowes Home Improvment
Atlanta, GA
04.2016 - 05.2022
  • Maintained plant health and attractiveness with proper sunlight, water and nutrition.
  • Helped customers choose optimal trees, shrubs and flowers based on current needs.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Reset garden center to incorporate popular new seasonal plants for customers.

Customer Experience Sales Floor Associate

Marshalls Retail Store
Decatur, GA
04.2011 - 03.2016
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.

Customer Service Specialist

Sherwin-Williams
Atlanta, GA
05.2010 - 04.2011
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Warehouse Associate

UPS
Atlanta, GA
04.2009 - 05.2010
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.

Education

High School Diploma -

Towers High School
Decatur, GA
08.2004

Skills

  • Retail Metrics and Goals
  • Safety and Cleanliness Standards
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Locating Merchandise
  • Item Ticketing and Pricing
  • New Plantings
  • Merchandise Receiving and Handling
  • Building Customer Relationships and Loyalty
  • Lawn Care
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Strong Communication and Interpersonal Skills
  • Suggestive Selling
  • Engaging with Diverse Customers
  • Merchandising and Display

Timeline

Lawn and Garden Associate

Lowes Home Improvment
04.2016 - 05.2022

Customer Experience Sales Floor Associate

Marshalls Retail Store
04.2011 - 03.2016

Customer Service Specialist

Sherwin-Williams
05.2010 - 04.2011

Warehouse Associate

UPS
04.2009 - 05.2010

High School Diploma -

Towers High School

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Jamal Hines