Sales funnel development
Jalaj Kumar
Senior Sales Officer
Ghaziabad
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 4-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Proven leader with excellent salesmanship, negotiation and closing skills. A supporting teammate who is always there to support physically, mentally and socially.
Overview
2
2
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Senior Sales Officer
Cocreate Cloud Kitchen Pvt. Ltd.
2019-10 - Current
- Facilitated 40% increase in Kitchen sales over past 4 months.
- Retained 10% kitchen operators by leveraging effective negotiating skills after lockdown.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sustainable sales partners.
- Targeted new markets and increased sales 20% through proactive sales and negotiation techniques.
- Drove partner engagement and improved partner satisfaction through communication, relationship management and timely solutions.
- Average conversion rate: 100/40/15. Out of 100 leads, 40-50 are possible prospects out of which 15-20 will finally become partners.
- Planning with brand partners to strategies sales and sales growth according to the market.
- Also supported as key operations team member to execute infrastructure plannings, vendors management and issues resolving.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Presented products to clients with dynamic presentations and innovative descriptions to broaden audiences.
- Capitalized on solutions presented by CRM software to enhance lead prospecting and sales management.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Senior Counselor
Lotus Eduservices Pvt. Ltd. (Gateforum Franchisee)
2017-12 - 2019-10
- Preparing business plans for the center and implementing them.
- Preparing the sales plan to get it implemented through the team.
- Maintain Relationship with Engineering Colleges, HODs/TPOs/Principals.
- Conducting & Delivering Seminars in the colleges.
- Competitor Analysis.
- Totally responsible for after sales service.
- Timely solutions to the issues escalated.
- Responsible for achieving Sales target & Revenue Generation at the center.
- Prepare and send reports to the director on a weekly basis.
- Discussed student success strategies and development of study skills.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Advised students individually and in groups on academic programs for individual interests.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- Provided comprehensive support services encompassing career and personal goals of student.
- Assisted students in selecting courses to align with interests and abilities.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Sales Associate
TechGeinis
2017-01 - 2017-09
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Configured hardware, devices and software to set up work stations for employees.
- Processed over support requests weekly for technical assistance on wide range of issues related to Software.
- Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Submitted service tickets for equipment maintenance requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Software.
- Managed high levels of call flow and responded to technical support needs.
- Maintained and updated customer service database.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
PGDM - Sales And Marketing Education
IMT-CDL
2020-08 - Current
Bachelor of Technology - Electronics And Communication Engineering
ABESIT
2011-08 - 2015-07
Senior Secondary - PCM
Padmawat Public School
2009-06 - 2010-03
High School
DDPS
2006-07 - 2007-06
Skills
Business development and planning
Business networking
Operations
Database Management
Data Analysis
Cold Calling
Sales expertise
Staff Management
Sales strategy
Vendor management
Goals and performance
Employee guidance
Product promotions
Product and service sales
Public speaking
Schedule Coordination
Interpersonal Skills
Problem Solving
Flexibility
Teamwork
Emotional Intelligence
Responsibility
Communication
Active Listening
Software
MS Office
CRM
Languages
Hindi
English
Interests
Movies
Spirituality
Watching Dance and Musical reality shows
● Listening to motivational & Spiritual Audios ● Spending quality time with family.
I am a kind hearted person who cares for everyone and can't see anyone sad around me. I want to be surrounded with the people who are happy, who try always to stay happy, always thinking constructive, enjoying every moment in life either in struggle or success, because I understand that I am an average of my surroundings, that's why I listen to motivational and spiritual audios so that I can keep my self of positivity and also want that same attitude in my family members.
Timeline
PGDM - Sales And Marketing Education
IMT-CDL
2020-08 - Current
Senior Sales Officer
Cocreate Cloud Kitchen Pvt. Ltd.
2019-10 - Current
Senior Counselor
Lotus Eduservices Pvt. Ltd. (Gateforum Franchisee)
2017-12 - 2019-10
Sales Associate
TechGeinis
2017-01 - 2017-09
Bachelor of Technology - Electronics And Communication Engineering
ABESIT
2011-08 - 2015-07
Senior Secondary - PCM
Padmawat Public School
2009-06 - 2010-03
High School
DDPS
2006-07 - 2007-06