Justine Sanchez

Royal Oak,MI

Summary

Dynamic Professional, adept in enhancing work productivity and talent management through strategic planning and efficient resource allocation. Skilled in customer service, HR policies and employment law compliance, with a proven track record in fostering diversity and inclusion, and improving employee retention by over 30%.

Work History

HR Generalist

MLC Designs

Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
Reviewed and screened applicant resumes to identify qualified candidates.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.

Warehouse Operations Manager

MLC Designs

Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.

Optician

Luxottica Group

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Managed inventory, including clinical and pharmaceutical supplies
Provided contact lens education for new wearers
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Traced, cut, and polished lenses for finished lenses on same day orders

Optometric Technician

Vision Plus Eye Care Center

Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Managed inventory, including clinical and pharmaceutical supplies
Cut and edged lenses for same day orders through in-house lab
Performed repairs and adjustments on eyewear

Education

Bachelor of Science -

Madonna University

Livonia

01-2013

Associate of Science -

Schoolcraft College

Livonia, MI

01-2005

Skills

HR policies and procedures
Onboarding and orientation
Benefits administration
Talent acquisition
Patient Scheduling
Vision Screening
HIPPA & JCAHO compliant
Payroll administration
Employee relations management
Background checks

Attendance management
Employment law compliance
Diversity and inclusion
Employee retention
Recruitment and selection
Compensation and benefits
Labor relations
Customer relations
Employee onboarding

Timeline

HR Generalist

MLC Designs

Warehouse Operations Manager

MLC Designs

Optician

Luxottica Group

Optometric Technician

Vision Plus Eye Care Center

Bachelor of Science -

Madonna University

Associate of Science -

Schoolcraft College