Interior Design
Jade Hill
Surprise,AZ
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with partners and clients for sustained business growth.
Overview
15
15
years of professional experience
1
1
years of post-secondary education
1
1
Language
Work History
Implementation Consultant
Paylocity
Remote
10.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Schedule strategy time to plan for future client calls
- Work on database setup
Presidents Club Closing Specialist
Rocket Mortgage
Phoenix, AZ
08.2020 - 09.2022
- Verified closing disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Produced closing instructions and coordinated with title companies to monitor closing and funding.
- Coordinated with sellers agents, buyers agents, escrow agents and real estate agents to complete loan submissions and scheduled closing dates.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Prepared deeds and closing statements by analyzing purchase agreements.
- Managed final steps of closing process to mitigate risk and errors, achieving timely and efficient closings.
- Validated and audited final signed documents in accordance with state, county, and investor guidelines.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Verified government-backed loans followed strict agency guidelines.
- Handled as many as 150 closing files each month by effectively organizing, multitasking and prioritizing closing work.
HR Specialist
Epic Party Team
Surprise, AZ
05.2019 - 07.2020
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Assist sales team to meet monthly and year end goals of 1.6 million at year end.
Operations Manager
Sonora Lifeguarding
Surprise, AZ
10.2018 - 05.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Maintained staffing and management relations with 10 facilities.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Developed systems to track and log work issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Administrative Assistant/ Human Resource Specialist
Sonora Lifeguarding/ Aqua Tots Swim Schools
Surprise, AZ
03.2017 - 05.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Reviews Timesheets, payroll processing on set schedule, runs reports for job costing analysis
- Created presentations to inform, motivate and persuade internal audiences.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Updated spreadsheets and databases to track, analyze, and report payroll deduction data.
- Recruits over 200 seasonal candidates in local communities rural and urban
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Food and Beverage Specialist
KinderCare Learning Centers
Goodyear, AZ
06.2015 - 12.2016
- Maintained cart cleanliness and sanitation by washing glasses and equipment.
- Restocked, organized and ordered products to maintain optimum inventory.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships maintaining within weekly budget of $400
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Property and Casualty Representative
USAA
Phoenix, AZ
07.2013 - 03.2015
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases.
- Recommended type and amount of coverage based on analysis of customers circumstances using persuasive sales techniques on 40% of all calls.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales Representative
Verizon Wireless
Paradise Valley, AZ
03.2008 - 04.2012
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Retained excellent client satisfaction ratings through outstanding service delivery maintaining Net promoter score average of 10 out of 10.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ 08.2003 - 05.2007
General Studies
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
Time Managementundefined
Additional Information
Health Conscious, Non- Smoking
Interests
Repurposing Old Items
Adventures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Implementation Consultant
Paylocity
10.2022 - Current
Presidents Club Closing Specialist
Rocket Mortgage
08.2020 - 09.2022
HR Specialist
Epic Party Team
05.2019 - 07.2020
Operations Manager
Sonora Lifeguarding
10.2018 - 05.2019
Administrative Assistant/ Human Resource Specialist
Sonora Lifeguarding/ Aqua Tots Swim Schools
03.2017 - 05.2019
Food and Beverage Specialist
KinderCare Learning Centers
06.2015 - 12.2016
Property and Casualty Representative
USAA
07.2013 - 03.2015
Sales Representative
Verizon Wireless
03.2008 - 04.2012
High School Diploma -
North Canyon High School
08.2003 - 05.2007
General Studies
Maricopa Community Colleges - Rio Salado Community College
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