Jacqueline Ibarra Gonzalez
Case Manager
Phoenix,Arizona
Summary
A professional with extensive experience consistently achieving company goals through systematic and organized approaches. Diverse skills to work in various environments adapting to new circumstances and challenges to maximize the corporate/organizational brand.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Case Manager
Copa Health
Mesa, Arizona
02.2022 - Current
- Identified care needs of SMI clients and coordinated responses based on multidisciplinary team advice, insurance limitations, and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Head Start Teacher
Southwest Human Development
Phoenix, AZ
07.2021 - 02.2022
- Evaluated students academically and in terms of their social and emotional development using Construct.
- Enhanced 3 & 4-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Communicated frequently with students and adapted lesson plans per their interests and academic progress to produce student satisfaction.
- Developed activities focusing on letters, numbers, safety, motor skills, routines, and social/emotional development.
HR Payroll Specialist
TEKsystems
Tempe, AZ
12.2020 - 07.2021
- Assisted with auditing and responding to company accountants.
- Verified and submitted timekeeping information for accurate and efficient payroll processing in PeopleSoft.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines
Claims Specialist
State Farm
Tempe, Arizona
06.2019 - 12.2020
- Delivered remarkable customer experience handling each injury claim on its own merits.
- Directed claims negotiations within allowable policyholder limits and supported successful negotiations to resolve bodily injury settlements in timely manner.
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages or injury (first and third party), and property damage.
Claims Adjustment Specialist
United Healthcare
Phoenix, AZ
07.2017 - 06.2019
- Interpreted provider contracts, agreements, policies, procedures pertaining to benefit structures, administrative processes, in order to accurately process claims and adjustments.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
Human Resources
Target
Phoenix, AZ
04.2013 - 06.2019
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and maintained weekly schedules for all employees and processed weekly payrolls
- Launched local carbon-reduction program to lower local carbon footprints
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ 05.2022 - Current
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ 08.2019 - 05.2021
Skills
- Client Advocacy
- Resource Identification
- Promoted to special projects
- Conflict Resolution
- Microsoft Office proficiency
- Bilingual
- Interdisciplinary Collaboration
- Community Outreach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
05.2022 - Current
Case Manager
Copa Health
02.2022 - Current
Head Start Teacher
Southwest Human Development
07.2021 - 02.2022
HR Payroll Specialist
TEKsystems
12.2020 - 07.2021
Bachelor of Science - Psychology
Arizona State University
08.2019 - 05.2021
Claims Specialist
State Farm
06.2019 - 12.2020
Claims Adjustment Specialist
United Healthcare
07.2017 - 06.2019
Human Resources
Target
04.2013 - 06.2019
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