Jacqueline Choo
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Executive Assistant
National Australia Bank
01.2016 - 09.2022
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Secretary (Contract)
National Australia Bank
07.2015 - 12.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Secretary
Commerzbank
07.2013 - 05.2015
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Administrative Assistant (Contract)
Cisco Systems (USA) Pte Ltd
01.2013 - 05.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Financial Advisor
Manulife Singapore
08.2008 - 08.2012
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Secretary
DHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.2007 - 07.2008
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Recorded expenses and maintained accounting records.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Administrative Secretary
Advance Container Lines Pte Ltd
06.2007 - 10.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Secretary
Avaplas Ltd
04.2005 - 06.2007
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and created documents for meetings.
Customer Service Executive Cum PA
Simba Logistics (S) Ltd
01.2002 - 04.2005
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Support Coordinator
Danzas AEI
12.2000 - 10.2001
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
Secretary
Danzas AEI
01.1999 - 12.2000
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided onboarding and training for new support staff.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
Administrative Assistant
Danzas AEI
01.1998 - 12.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Bachelor of Business Studies, Major in Marketing -
Monash University (via Distance Learning)
Singapore 2002
Postgraduate Diploma in Markerting -
Chartered Institute of Marketing
Singapore 1999
LCCI Diploma in Marketing & Public Relations -
Thames Business School
Singapore 1996
Skills
- Inquiry Response
- Video Conferencing Software
- Call Routing
- Travel Arrangement Coordination
- Meeting Agenda Preparation
- Executive Schedule Management
- Executive Travel
- Confidentiality and Discretion
- Call Screening
- Executive Calendars
- Excel Spreadsheets
- Social Media Knowledge
- Company Event Coordination
- Teleconference Arrangements
- Meetings and Conferences
Running
Represent Cisco, Commerzbank and National Austrlia Bank in running JP Morgan Corporate Challenge Run
Timeline
Executive Assistant
National Australia Bank
01.2016 - 09.2022
Secretary (Contract)
National Australia Bank
07.2015 - 12.2015
Secretary
Commerzbank
07.2013 - 05.2015
Administrative Assistant (Contract)
Cisco Systems (USA) Pte Ltd
01.2013 - 05.2013
Financial Advisor
Manulife Singapore
08.2008 - 08.2012
Secretary
DHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.2007 - 07.2008
Administrative Secretary
Advance Container Lines Pte Ltd
06.2007 - 10.2007
Secretary
Avaplas Ltd
04.2005 - 06.2007
Customer Service Executive Cum PA
Simba Logistics (S) Ltd
01.2002 - 04.2005
Sales Support Coordinator
Danzas AEI
12.2000 - 10.2001
Secretary
Danzas AEI
01.1999 - 12.2000
Administrative Assistant
Danzas AEI
01.1998 - 12.1998
Bachelor of Business Studies, Major in Marketing -
Monash University (via Distance Learning)
Postgraduate Diploma in Markerting -
Chartered Institute of Marketing
LCCI Diploma in Marketing & Public Relations -
Thames Business School
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