Ishita Shukla

Australia and New Zealand Banking Group Limited (ANZ) Melbourne

ANZ is an Australian multinational banking & financial services company with over 8.5 million retail and business customers, and operate across 32 markets since 1835.

• Worked on Mainframe Simplification Initiative for ANZ to simplifying & modernizing the existing software to meet future needs of business.
• Closely worked for Migration of two streams Storage & Automation out of 7products to deliver the right solution at the right time
• Documentation of key artifacts including Requirements, Design, Testing, Knowledge Articles, User Guides & Training materials
• Coordination & facilitation of Information gathering (workshops, meeting etc.) to support Requirements, Design, Testing and Transition to BAU
• Ensured Documentation meets ANZ Standards (Repository, Format, Authorizations/ Sign-Off)
• Supported administration of Jira and Confluence by running daily standup's as well as Retrospective
• Guided & Coached Junior BA
• Consulted with internal SME's to develop information systems strategies, tailoring technology purchasing and installation roadmaps to meet new system's unique needs.
• Identified needed business improvements and determined appropriate roadmaps to meet timelines.
• Organized system operating procedures to strengthen controls.
• Demonstrated strong organizational and time management skills while managing multiple streams.
• Supported over-all Planning & maintained regular status report

Coles Online Australia

Coles Online is an online retail site worked by Coles Supermarkets in Australia

• Provided primary customer support to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Trained new personnel regarding company operations, policies and services.
• Implemented and developed customer service training processes.
• Cross-trained and provided backup support for organizational leadership.

Cloud Burst is an Australian company that believes in contributing to society through Cloud based products.

• Analyzed business process issues and recommended solutions including system changes and implementation
• Implemented Cloud based product to Client's system, majorly in Aged care's
• Managed business requirements through process flows and documentation for global e-commerce application
• Updated company’s database with new customers information and manage data retrieval of current customer
• Conducted workshops for cross functional team members to clarify business goals and increase project efficiency
• Handled Complex problems and worked with customers to ensure all discrepancies are resolved quickly
• Provided exceptional customer service while assisting key clients

Engineerbabu is an IT company which provides IT Solutions for Development of Web/App on Android/iOS platforms

• Worked for multinational clients from Australia like Frankgreen & Stylmee
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Running the Scrum, Sprints and daily stand- up, along with conducting sprint reviews and retrospectives that helped in smoothen the project workflow
• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
• Estimate task Papered Timeline, check project /product status, wireframing designs, resource allocation, resource utilization
• Preparing presentations for facilitation and conducting workshops with the client on Personas, User Journey and User Flows to identify current gaps in the process and come up with effective solutions, which helped improve the business process
• Drafted organization wide security policy and procedure
• By providing a solution to transform financial reporting from manual to digital
• Elicited client’s requirements by interviewing and conducting regular meetings with the client
• Presented and documented planning, requirements, and design reports which explained the scope, feasibility, functional and nonfunctional requirements, and the life cycle of the project
• Built wireframes using Marvel App to display the prototype of the solution satisfying the client’s requirements
• Designed and presented the blueprint of the processes and architecture of the solution
• Performed the ETL process to access the financial data from the MYOB software and re-modeled the financial data into the normalized form using MS Excel, which was used as input data for data visualization
• Developed interactive dashboards and financial reports using Microsoft Power BI tool as per the client’s requirements
• Managed effective communication amongst the team members throughout the lifecycle of the project using Trello
• Submitted weekly progress reports to the project coordinators, updating about the work done during the week using Google forms