Ingrid Dugand

Administration Support Advanced Care Plans (ACP) and Mobility Action Programme (MAP).

• Most recently located over 300 documents hidden in system and ensured nurses were able to finalise them.

• Administration Support including document editing, proofreading, design and layout.
• Travel and accommodation bookings
• Meeting minutes and transcription.
• Record keeping
• CIMS training bookings and associated POs and payments. Over 50 new staff trained.
• Radio communications checked fortnightly with 17 stations around Christchurch.
• Reduced financial losses during crises by ensuring timely activation of contingency plans and resource allocation.

• Self-motivated, with strong sense of personal responsibility.
• Skilled at working independently and collaboratively in team environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all 50 or so team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Trained 10 new team members by relaying information on procedures and safety requirements.
• Promoted positive work environment by fostering teamwork and open communication.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve goals collectively.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Coached team members in techniques necessary to complete job tasks.

• Efficiently prepared meeting documents, took and transcribed minutes for several committees, up to 10 per month, both monthly and weekly.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Collaborated with addictions interdisciplinary teams in taking and transcribing minutes weekly, requiring good understanding of medical terminology.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Supported physicians in delivering optimal care by accurately transcribing medical letters and maintaining up-to-date documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed professional guidelines to maintain patient privacy and trust.
• Stood in for colleagues when required and managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Managed calendar and scheduled appointments for providers based on clinician availability.
• Assisted in onboarding process for new staff members.
• Assisted in development of new office procedures to enhance workflow efficiency and overall productivity.
• Prepared and processed patient referrals and transfer requests.
• Arranged travel and accommodation for staff, patients, and visiting physicians,
• Performed various administrative tasks by filing, copying and faxing documents.

• Accomplished multiple tasks within established timeframes.
• Collated daily reports from 30+ departments into SitReps for stakeholders and Ministry of Health.

• Gathered and organised materials to support operations.
• Arranged meetings, accommodation and information packs for visiting physicians considering joining WCDHB.
• Physicians who joined WCDHB were met on arrival, shown to their accommodation, received a gift and information pack, and made to feel welcome.
• Several physicians relocated to West Coast comfortable with the knowledge that there were suitable supports for them and their families.

• Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
• Wrote applications and reports for funding. One application for funding to Ministry of Social Development used by MSD as an example to other groups of 'how to write an application'.
• Organised and attended social events for newcomers to meet others. Migrants who make connections quickly are more likely to settle in the area.
• Facilitated the successful integration of immigrants by connecting them to essential community services, such as language classes and employment assistance.
• Developed strong relationships with local community organizations, increasing awareness about available resources for immigrants.

• Coordinated patient scheduling, check-in, check-out and payments for 100+ patients per day
• Sole responsibility for reception area on weekends and public holidays.
• Checked patient demographics, and contacts to keep information current.
• Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanour.
• Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely fashion.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Invoiced patients accurately in line with charging guidelines.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Received and routed laboratory results to correct clinical staff members.
• Liaised with external providers for further tests/ procedures for patients.

• Maintained daily report documents, memos and invoices.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Facilitated communication between departments for improved collaboration and project success.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
• Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Voted best Secretary's office in championship.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Responded to emails and other correspondence to facilitate communication
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Displayed absolute discretion at handling confidential information.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Participated in team meetings and staff training sessions.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

Temporary position to cover incumbent maternity leave.

• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Checked application documents correct before submitting them to Student Visa Officer, or contacting applicants for further information.
• Notifying applicants of the outcome.

Two temporary positions to cover maternity leaves.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies.
• Enhanced applicant satisfaction by efficiently processing immigration application documents and referring completed applications to Visa Officer.
• Supportive general office work as requested by Visa Officers.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

(This role was part time, for 5 months of the year.)

• Enhanced media coverage by developing and maintaining strong relationships with journalists and media outlets.
• Served as a primary point of contact for media inquiries, fostering trust and transparency between the organization and journalists.
• Contributed to event planning efforts, coordinating logistics for successful press conferences and media briefings.
• Produced and distributed brochures, newsletters and press kits.
• Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
• Drafted press releases detailing relevant newsworthy information and supporting event image, and worked with news media to spread positions.
• Facilitated press conferences and other outreach events to raise visibility of the event.
• Recruited and supervised 40 volunteers to run the 24/7 Press Centre during the 6 days of the event.
• Drew up of rosters for press officers and volunteers, and led briefing sessions.
• Registered local, national and international journalists and photographers from all types of media - radio, newspaper, magazine and television as well as specialist media, and team and sponsors’ PR personnel.
• Assisted with set up of Press Centre prior to the event, ensuring phone lines, computers, photocopiers were working, and scoreboard, desks, chairs in place. Management of same during the event.
• Ensured results and official press release originals were kept safe, copied and collated to make up the Official Results book in time for the Prize-giving ceremony (in conjunction with the official photocopier providers).

• Implemented social media campaigns to boost audience engagement and drive brand awareness.
• Secured high-profile media placements, enhancing client reputation and market presence.
• Generated creative story angles for successful media pitches and secured placements in top-tier publications.
• Established strong relationships with key journalists, fostering trust and securing positive coverage for clients.
• Conducted regular client meetings to provide progress updates on ongoing campaigns while addressing any concerns or questions they may have had.
• Developed compelling press materials for effective brand messaging and increased visibility.
• Coordinated special events, ensuring seamless execution and positive media coverage for clients.
• Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
• Wrote press releases and other materials utilizing SEO practices.