INGER BOONE
Philadelphia,PA
Summary
Management professional offering more than 30 years of extensive experience spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions-oriented approach. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employee and partners. Highly skilled in directing management teams. Demonstrated success in executing process improvement initiatives across multi-site operations. Encouraging administrator with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Ambulatory Practice Operations Consultant
A&L Consulting
01.2022 - Current
- Provide outpatient consulting services for process improvement for ambulatory sites for both private and healthcare service organizations.
- Provide site assessments of facilities for regulatory compliance.
- Prepare practiced for onsite surveys.
- Coach managers and supervisors.
- Quickly adapt to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Monitor corporate policies and procedures, ensuring compliance with federal regulations.
- Identify processes and procedures to improve overall efficiency in operations.
- Collaborate with clients to target issues and uncover methods that would increase operational efficiency.
Administrator Practice
University of Pennsylvania Hospital
11.2018 - 09.2021
- Provided leadership for all administrative, regulatory, human resource, patient & employee satisfaction, and all other operational aspects of the Women’s Center.
- Oversaw forty-seven direct reports and 27,700 annual visits.
- Oversaw Women’s Health service line and supported academic involvement with research initiatives.
- Analyzed operations, staff performance, and workflow processes.
- Effectively allocated human resources across various ambulatory practice locations
- Improved clinical efficiencies, reported on budgetary variances, and developed remediation plans, whenever needed.
- Monitored patient schedules and coordination of services to ensure patient needs were being met.
- Championed quality initiatives with providers and staff.
- Proficiently managed external partnerships and collaborations, serving as liaison to embedded specialists, external stakeholders, other providers, and general facility management.
- Maintained environment which promotes outstanding customer. experience as evidenced by patient satisfaction scores.
- Routinely assessed patient, physician and employee satisfaction and engagement
- Evaluated results and developed plan of action with management team.
- Financial and Strategic Management Managed operational budgets of $1M.
- Analyzed organizational data to anticipate and respond to potential operational and financial concerns.
- Administrative P&L via assessment of financial statements, financial data trend analysis, and other performance indicators to assess standing and financial position, in addition to adjusting commensurate operational costs.
- Worked collaboratively with revenue cycle team to promote maximum reimbursement and compliance standards.
- Maintained score of 98% for registrations in all practices.
- In collaboration with physician leadership, developed and monitored practice goals and objectives ensuring alignment with organizational goals.
- Analyzed throughput data and worked collaboratively with physician leadership to develop strategies aimed at retaining services within organization to ensure proper coordination and quality of care.
- Managed projects for Women’s Center in areas of patient flow, patient satisfaction, visit volume, access, exam room utilization, and physician and staff training.
- Implemented telemedicine visits during COVID-pandemic.
- Developed schedules, designed workflows, educated staff, and monitored performance.
- Functioned as escalation point for management team to address challenging operational and personnel concerns.
- Participate in hiring process and negotiated start dates for internal transfers.
- Oversaw new employee onboarding.
- Coached, mentored, and developed employees.
- Provided timely performance feedback through employee recognition, coaching, disciplinary action and terminations.
Regional Practice Administrator
Einstein Healthcare Network
03.2010 - 07.2018
- Multi-specialty, Pediatrics, Internal, & Family Medicine Overall responsibility for five multi-specialty practice locations in Philadelphia, Elkins Park and Montgomery locations
- Multi-specialty: managed seven managers with overall responsibility for 60+ employees
- Developed practice expense budgets, OOR, and participated in capital budgeting with senior leadership
- Negotiated agreements with internal and external physicians generating OOR and beneficial partnerships
- Overall responsibility for nine outpatient ambulatory primary care locations
- Primary Care: managed 10 managers with overall responsibility for 65+ employees, ensuring consistency across policies, procedures, and operating standards
- Participated in budget development with peers and senior leadership.
- Onboarded newly acquired practices.
- Planned and orchestrated renovations for all new and existing practices
- Developed and facilitated Meeting-to-Explore-and-Maximize-
- Operations (MEMO) to unify management team, share best practices, discuss trends, access, and throughput.
- Identified methods for cost-reduction, revenue increase, and improved overall performance.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Outpatient Operations Manager
Einstein Healthcare Network
01.2003 - 01.2010
Office Manager
Orthopedics, Einstein Healthcare Network
01.1999 - 01.2003
Medical Secretary I
Einstein Healthcare Network
01.1994 - 01.1999
Medical Secretary
Orthopedic Associates
01.1994 - 01.1994
Receptionist
Moss Rehabilitation (PM&R)
01.1989 - 01.1993
Education
Bachelor of Science - Business
Penn State University
(2024)Associate of Arts - Business
Community College of Philadelphia
Skills
- Continuous Quality Improvement (CQI)
- Staff Development
- Operational Leadership
- Practice Operations Management
- Performance Optimization
- Best Practices
- Customer Satisfaction
- Expansion Coordination
- Profitability Improvement
- Profit and Loss Management
- Professional Relationships
- Multi-Site Operations
- Balanced Work Ethic
- Operational Efficiency
Affiliations
Medical Group Management Association (MGMA) The Healthcare Financial Management Association (HFMA) American College of Healthcare Executives (ACHE)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Ambulatory Practice Operations Consultant
A&L Consulting
01.2022 - Current
Administrator Practice
University of Pennsylvania Hospital
11.2018 - 09.2021
Regional Practice Administrator
Einstein Healthcare Network
03.2010 - 07.2018
Outpatient Operations Manager
Einstein Healthcare Network
01.2003 - 01.2010
Office Manager
Orthopedics, Einstein Healthcare Network
01.1999 - 01.2003
Medical Secretary I
Einstein Healthcare Network
01.1994 - 01.1999
Medical Secretary
Orthopedic Associates
01.1994 - 01.1994
Receptionist
Moss Rehabilitation (PM&R)
01.1989 - 01.1993
Bachelor of Science - Business
Penn State University
Associate of Arts - Business
Community College of Philadelphia
Similar Profiles
Ramanathan VenkatramanRamanathan Venkatraman
Test Manager at GDS Consulting Ernst & Young Global Consulting ServicesTest Manager at GDS Consulting Ernst & Young Global Consulting Services
Gina M. BlissGina M. Bliss
Founder at Penn Family Pharma Consulting, LLC – Bliss Compliance ConsultingFounder at Penn Family Pharma Consulting, LLC – Bliss Compliance Consulting
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG
Noah ArtisNoah Artis
Summer Intern at City of PhiladelphiaSummer Intern at City of Philadelphia