Imani Rogers-Cherry
Douglasville,GA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
I am accomplished and reliable with in-depth experience consistently rising through ranks, offering excellent communication and good judgment. I am well-versed in training and customer support. I am seeking to maintain a full-time REMOTE position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
ZAXBY’S
05.2021 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered phone swiftly with friendly greeting to create positive inbound and outbound calling experience for customers, resulting in excellent customer rapport.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Increased sales revenues by promoting complementary products, educating customers about store promotions, and optimizing sales, resulting in recognition.
- Answered calls and emails daily, addressing customer inquiries, solving problems swiftly and providing superior experience.
- Exhibited empathy, high energy and professionalism when dealing with customers and staff.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed recruiting strategies to identify qualified candidates and build network.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Manager
BOJANGLES
04.2018 - 05.2021
- Efficiently worked with team members to ensure workflow is fast
- Resolved customer complaints effectively to surpass satisfactory store ratings.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Onboarded new employees with training and new hire documentation.
Education
Nursing
08.2018
06.2017
Skills
- Inbound and Outbound Calling
- Customer Service
- Recruitment
- Training and Development
- Scheduling and Coordinating
- Microsoft
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Patient and Empathetic
- Time Management
- Inventory and Data Analysis
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - ZAXBY’S
05.2021 - 07.2022
Manager - BOJANGLES
04.2018 - 05.2021
Kennesaw State University - , Nursing
Homewood Flossmoor High School - ,
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