Ihechi Inyama
Toledo,OH
Summary
Productive Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Courtyard by Marriott Toledo West
Toledo, Ohio
06.2021 - Current
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Traffic Control Manager
Uhaul Moving and Storage
Toledo , OH
11.2020 - 07.2021
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
- Developed and managed document tracking procedures and data gathering processes.
- Handled day-to-day shipping and receiving overseeing more than 200 trucks per day.
- Tracked production and quality control systems to proactively identify deficiencies.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Assistant Property Manager
Lock-It-Up, Storage
Toledo, OH
12.2019 - 01.2021
- Compiled maintenance and repair requests for submission to engineering department and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal storage requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Server
West Park Place
Toledo, OH
11.2017 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BBA - Operations & Supply Chain Management
College of Business And Innovation (COBI)
University Of Toledo 05.2024
High School Diploma -
E.L. Bowsher High School
Toledo, OH 4361405.2020
Certification - Medical Technology
Owens Community College
Perrysburg, OH05.2020
Skills
- Microsoft Excel
- FOSSE
- YARDI
- Report Preparation and Analysis
- Project Management
- Intuit QuickBooks
- Data Analysis and Modeling
- Database Maintenance
- Budget Management
- Administration and Operations
- Customer Service Management
- Methodical and Organized
- Motivational Leadership
- Staff Development and Training
- Coaching and Mentoring
- Microsoft Office Suite
Timeline
Front Office Supervisor
Courtyard by Marriott Toledo West
06.2021 - Current
Traffic Control Manager
Uhaul Moving and Storage
11.2020 - 07.2021
Assistant Property Manager
Lock-It-Up, Storage
12.2019 - 01.2021
Server
West Park Place
11.2017 - 01.2020
BBA - Operations & Supply Chain Management
College of Business And Innovation (COBI)
High School Diploma -
E.L. Bowsher High School
Certification - Medical Technology
Owens Community College
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keion Devalt IIKeion Devalt II
Direct Support Professional at C&J Tender HeartDirect Support Professional at C&J Tender Heart
Terrica BarnesTerrica Barnes
Vitamin Clerk at Fresh Thyme MarketVitamin Clerk at Fresh Thyme Market