Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Idriss Samir

Houston,TX

Summary

Dedicated customer representative with more than 4 years of customer service, good work ethic, great attitude and strong communication skills. Able to balance between team work and independent work to contribute to company success.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Interviewer

The Cole Group
Houston, TX
03.2022 - Current
  • Gather personal information from applicants during telephone interviews.
  • Follow call center protocols when notifying participants of call purpose and use of information.
  • Explain questions in better detail for interviewees to allow truthful answers.
  • Obtain background check data from applicants, work histories and personal histories to allow an accurate background and references check research

Customer Service Representative

Wayfair
Houston, TX
09.2021 - 02.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers with placing or editing orders, billing and payment procedures
  • Reviewed accounts and service histories to identify trends and determine root cause of recurring problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times and transferred calls to the appropriate departments when needed.

Assistant Manager

Cenex Flash C-store
Sheridan, WY
12.2020 - 08.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Compiled financial data to comply with budget when placing orders
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Switchboard Associate

Northwest College
Powell, WY
11.2018 - 12.2020
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy for easy distribution.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Managed telephone switchboard of college personnel and routed internal and external calls to provide quick connection.

Education

Associate of Science - Engineering

Northwest College
Powell, WY
08.2018 - 12.2020

Associate of Science - Mathematics

Northwest College
Powell, WY
08.2018 - 12.2020

Skills

Creative problem solving

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Interviewer

The Cole Group
03.2022 - Current

Customer Service Representative

Wayfair
09.2021 - 02.2022

Assistant Manager

Cenex Flash C-store
12.2020 - 08.2021

Switchboard Associate

Northwest College
11.2018 - 12.2020

Associate of Science - Engineering

Northwest College
08.2018 - 12.2020

Associate of Science - Mathematics

Northwest College
08.2018 - 12.2020

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Idriss Samir